Customer Service
1 day ago
Company Description
Al Fahad Enterprises is a multifaceted organization engaged in diverse industries, including Tour & Travels, Organic Products, and other services. The company strives to deliver exceptional quality and customer-centric solutions across all its business domains. Al Fahad Enterprises is dedicated to innovation and excellence, providing tailored offerings to meet the needs of its clients. With a commitment to sustainability, the company is a trusted name in its industries.
Role Description
This is a full-time, on-site role located in Bengaluru for a Customer Service Representative specializing in the Insurance domain. The individual will be responsible for assisting and resolving customer queries, delivering exceptional customer service, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include handling incoming and outgoing calls, managing customer concerns promptly, and contributing to a positive customer experience within the insurance sector.
Qualifications
- Proficiency in Customer Support and a proven ability to ensure high levels of Customer Satisfaction
- Strong Phone Etiquette and Customer Service skills
- Experience in enhancing Customer Experience and addressing customer needs effectively
- Excellent communication and interpersonal skills
- Ability to handle high-pressure situations and resolve customer issues with efficiency
- Previous experience in the insurance domain is highly preferred
- Bachelor's degree in any relevant field or equivalent professional experience
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