Customer Service

3 days ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Al Fahad Enterprises is a diversified business organization involved in multiple sectors, including Tour & Travels, Organic Products, and various other services. The company focuses on delivering high-quality solutions to meet the needs of its customers. With a strong commitment to excellence, Al Fahad Enterprises aims to maintain lasting relationships with clients and partners. As part of its growing team, the company seeks professionals who thrive in a dynamic and customer-focused environment.

Role Description

This is a full-time, on-site Customer Service role based in Bengaluru. The Customer Service (Healthcare) representative will interact directly with customers, addressing inquiries, resolving concerns, and providing a positive experience. Responsibilities include effectively managing phone calls, ensuring customer satisfaction, and maintaining high standards of service quality. The individual will play a key role in supporting the healthcare-related services offered by the organization.

Qualifications

  • Proficiency in Customer Support and a strong focus on Customer Satisfaction
  • Excellent Phone Etiquette and effective Customer Service skills
  • Ability to enhance Customer Experience through professional and empathetic communication
  • Strong problem-solving capabilities and interpersonal skills
  • Relevant experience in a healthcare customer service role is advantageous
  • High school diploma or equivalent; a bachelor's degree in a related field is preferred
  • Proficient in using customer relationship management (CRM) software and basic computer tools

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