Customer Service
13 hours ago
Company Description
Al Fahad Enterprises is a diversified company engaged in multiple industries, including Tour & Travel services, and the distribution of organic products. Known for its commitment to quality and innovation, the company caters to a wide array of customer needs. With a focus on delivering exceptional service, Al Fahad Enterprises continues to grow and expand its offerings.
Role Description
This is a full-time, on-site role for a Customer Service (Day Trading Escalations) professional, based in Bengaluru. In this role, you will handle customer queries and complaints related to day trading, ensuring high levels of customer satisfaction. Responsibilities include providing timely support, managing phone calls, resolving escalations, and enhancing the overall customer experience through effective communication and problem-solving.
Qualifications
- Experience in Customer Support, with the ability to manage inquiries and provide effective resolutions
- Proficiency in Customer Satisfaction and Customer Experience practices
- Strong Phone Etiquette and Customer Service skills
- Excellent verbal and written communication skills
- Ability to work under pressure and resolve escalations effectively
- Familiarity with the financial trading domain is a plus
- Bachelor's degree or equivalent experience in a relevant field is preferred
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