
ServiceNow Customer Service Manager
1 day ago
Job Title -
ServiceNow Customer Service Manager & Field Service Operations Consultant
Job Type -
Onsite, Saudi Arabia (Long-term project)
Experience -
7+ years of ServiceNow technical experience
Job Description -
We're seeking an experienced ServiceNow consultant to implement and optimize Customer Service Management (CSM) and Field Service Operations solutions. The ideal candidate will have expertise in ServiceNow CSM and Field Service Operations modules.
Key Responsibilities:
Implement and configure ServiceNow CSM and Field Service Operations modules
Design and develop workflows, business rules, and integrations
Collaborate with stakeholders to gather requirements and define business processes
Provide technical leadership and guidance to junior team members
Troubleshoot technical issues and optimize system performance
Develop technical documentation and training materials
Technical Requirements:
5+ years of ServiceNow experience
Strong expertise in CSM and Field Service Operations modules
ServiceNow platform architecture and integration knowledge
Scripting skills (JavaScript, Angular)
ITIL principles and best practices knowledge
Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) - CSM or Field Service Operations
ServiceNow Customer Service Management (CSM) Certified
ServiceNow Field Service Management (FSM) Certified
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