ServiceNow Customer Service Manager

2 days ago

Bengaluru, Karnataka, India AvanteNow Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title -
ServiceNow Customer Service Manager & Field Service Operations Consultant

Job Type -
Onsite, Saudi Arabia (Long-term project)

Experience -
7+ years of ServiceNow technical experience

Job Description -

We're seeking an experienced ServiceNow consultant to implement and optimize Customer Service Management (CSM) and Field Service Operations solutions. The ideal candidate will have expertise in ServiceNow CSM and Field Service Operations modules.

Key Responsibilities:

  • Implement and configure ServiceNow CSM and Field Service Operations modules

  • Design and develop workflows, business rules, and integrations

  • Collaborate with stakeholders to gather requirements and define business processes

  • Provide technical leadership and guidance to junior team members

  • Troubleshoot technical issues and optimize system performance

  • Develop technical documentation and training materials

Technical Requirements:

  • 5+ years of ServiceNow experience

  • Strong expertise in CSM and Field Service Operations modules

  • ServiceNow platform architecture and integration knowledge

  • Scripting skills (JavaScript, Angular)

  • ITIL principles and best practices knowledge

Certifications:

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) - CSM or Field Service Operations

  • ServiceNow Customer Service Management (CSM) Certified

  • ServiceNow Field Service Management (FSM) Certified

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