Trainee - Customer Support (Service)

6 days ago

Bengaluru, Karnataka, India Remidio Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About the Role:

This role supports service operations by ensuring high customer satisfaction, timely job completion, accurate documentation, and effective coordination with field teams. It involves backend support, CRM management, and performance tracking to maintain service excellence.

KEY RESPONSIBILITIES :

During Trainee Period – 6 months

  • Hands-on training on device maintenance, repair, and diagnostics.
  • Learning product specifications, technical manuals, and service protocols.
  • Shadowing experienced technicians and participating in supervised field visits.
  • Assessments to evaluate technical proficiency and problem-solving skills.

During Full Time Role

  • Install ophthalmic equipment at client sites, ensuring proper functionality and customization as per client needs.
  • Respond to service calls for troubleshooting and repairs of ophthalmic devices, both remotely and on-site.
  • Develop and implement preventive maintenance schedules, conducting routine PMS visits to ensure equipment reliability.
  • Provide on-site training sessions for clients on the usage and maintenance of ophthalmic equipment.
  • Maintain accurate records of service activities, including detailed service reports and equipment history.
  • Collaborate with the sales team for technical support during pre-sales activities and demonstrations.

Technical Competencies:

  • Basic technical knowledge or diploma/degree in electronics, mechanical engineering, or related fields.
  • Strong willingness to learn and adapt to new technologies.
  • Flexibility to relocate across India for full-time role assignments.
  • Good communication skills and a customer-centric approach.
  • Excellent organizational and time management skills
  • Ability to manage multiple projects in a fast-paced, dynamic environment
  • Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
  • Strong problem-solving abilities
  • Problem Solving and critical thinking.

Behavioral Competencies

  • Ability to manage multiple projects in a fast-paced, dynamic environment
  • Excellent organizational and time management skills
  • Collaborative working Skills
  • Balances strategy with execution

  • Trainee, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Saks Global Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job DescriptionWho We Are:Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues...

  • IT Support Trainee

    2 weeks ago

    Bengaluru, Karnataka, India Quess Corp Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Trainee - IT Support Employer Description Quess Corp Limited (Quess) is India's leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology enabled staffing and managed outsourcing services across processes...

  • Service Trainee

    3 hours ago

    Bengaluru, Karnataka, India TriEdge Solutions Full time ₹ 1,68,000 - ₹ 1,92,000 per year

    Position: Service Trainee (Only For Men)Location: bangaloreKey Responsibilities:Conduct regular preventive maintenance of elevators and escalators as per the schedule.Key Skills:Strong knowledge of elevator and escalator systems, including mechanical, electrical, and control systems.Proficiency in troubleshooting and problem resolution.Awareness of safety...

  • Customer support service

    2 weeks ago

    Bengaluru, Karnataka, India ResultsCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to over 75 global brands, including Fortune 100 and 500 companies. For more than 30 years, we have been driving superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, and Financial...

  • CS Trainee

    6 days ago

    Bengaluru, Karnataka, India AKGVG & Associates Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAKGVG & Associates is a leading professional services firm involved in assurance, advisory, taxation, accounting, related support, and outsourcing services. The firm boasts a team of over 250 professionals and operates in 9 offices, including member firms and channel partners. AKGVG offers expertise in accounting, tax, transactions,...

  • Inside Sales Trainee

    6 days ago

    Bengaluru, Karnataka, India Teach Maven Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAdvance your career growth with Teach Maven We offer internships and software training in leading technologies to equip you with the skills needed for success in today's competitive job market. Join us to enhance your expertise and open new doors to exciting opportunities.Role DescriptionThis is a full-time on-site role for an Inside Sales...

  • Operations Management Trainee

    4 days ago

    Bengaluru, Karnataka, India Talview Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Operations Management TraineeLocation: HSR Layout, BangaloreType: Internship (Full-time, Management Trainee)Duration: 3–4 monthsStipend: 15000/PMWork Mode: On-siteShift: Willingness to work in a 24/7 environment, including weekends/night shifts (with appropriate breaks)About TalviewTalview is redefining how organizations conduct interviews and...

  • Customer Support service

    2 days ago

    Bengaluru, Karnataka, India ResultsCX Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Service - Fresher position located in Bengaluru. The role involves providing outstanding customer support, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Fluency in handling customer queries and documentation will be key components of this role.Key...

  • Customer Service Agent

    6 days ago

    Bengaluru, Karnataka, India dnata Travel Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking to grow your career in travel and aviation services?About us:dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide...

  • Customer Service Support Manager

    2 weeks ago

    Bengaluru, Karnataka, India HappyLocate Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of...