Support Executive
2 weeks ago
duties
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
requirements
- Bachelor's degree in business, computer science or engineering
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Strong interest in IT or construction products
- Knowledge of Excel, Word, and PowerPoint
Preferred qualifications
• Bachelor's degree
-
Support Executive
9 hours ago
Surat, Gujarat, India XSQUADS Tech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Title:Support Executive – GamesDepartment:Player SupportLocation:Remote/On-siteJob Overview:We are seeking a proactive and detail-orientedSupport Executiveto manage all incomingplayer support communicationsacross multiple channels includingemail, WhatsApp, and Discordfor our games. The candidate will be responsible for replying to players, organizing...
-
Support Executive
2 weeks ago
Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per yearFull job description:-Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.Roles &...
-
Technical Support Executive
2 days ago
Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India SKB Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany Name: SKB Retail India Pvt LtdAbout Company: Lashkaraa is a premier fashion brand specializing in high-quality ethnic wear, serving customers across America, the UK, and Canada. We are committed to delivering exceptional products and customer experiences, and we are looking for a dedicated Customer Support Executive to join our dynamic team.Job...
-
Technical Customer Support Executive
6 days ago
Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per yearTechnical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India Yanolja Cloud Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per yearOrganizational Overview:Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+...
-
Customer Support Executive
3 hours ago
Surat, Gujarat, India Pixkart Full time ₹ 1,80,000 - ₹ 2,40,000 per yearJob Title:Customer Service Manager / Customer Success ExecutiveCompany Overview:PIXKART is an EdTech company dedicated to making piano learning simple, affordable, and accessible to everyone. We provide structured online piano courses that help learners master the instrument step-by-step along with free weekly YouTube tutorials to support music lovers...
-
Support Executive
2 days ago
Surat, Gujarat, India Coreehs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGovernment Skill Course Management Executive Calling, Field Visits & PresentationsLocation: PAN India (Field Work + Calling)Experience: 1 to 5 yearsEmployment Type: Full-TimeIndustry: Skill Development / Training / Education / Industrial ServicesFunctional Area: Sales, Business Development, Outreach, CounsellingJob SummaryWe are hiring a proactive and...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India Refrans Full time ₹ 2,16,000 - ₹ 3,00,000 per yearCustomer Support ExecutiveResponsibilities:● Interact with users via chat, email, and phone to resolve product-related queriesand issues.● Master all features of our invoicing and payments software to provide accurateand efficient support.● Create and maintain support documents, FAQs, and knowledge base articles foruser reference.● Collaborate with...
-
Customer Support Executive
4 days ago
Surat, Gujarat, India DK Infoway Full time ₹ 2,40,000 per yearJob description:We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service.Key Responsibilities:Handle inbound and outbound calls, emails, and chat to assist customers with inquiries related to diamonds, jewelry, and...