Support Executive

2 weeks ago

Surat, Gujarat, India Aarvi Technology Full time

duties

  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

requirements

  • Bachelor's degree in business, computer science or engineering
  • Excellent verbal and written communication, analytical and problem-solving skills
  • Strong customer service skills
  • Strong interest in IT or construction products
  • Knowledge of Excel, Word, and PowerPoint

Preferred qualifications

• Bachelor's degree

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