Head - CRM

2 weeks ago

PimpriChinchwad, Maharashtra, India Ileseum Clubs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Ileseum Clubs is India's leading sports and leisure club management company. We provide an active-lifestyle environment with world-class sporting facilities, premium fitness services, and an energizing atmosphere. Our club offers a holistic experience that unites sports, fitness, leisure, and co-working under one roof. We partner with esteemed developers to deliver world-class sports ecosystems within premium real estate environments.

Role Description

This is a full-time on-site role for the Head - CRM, based in Wakad, Pune. The Head - CRM will be responsible for overseeing customer relationship management strategies, ensuring a seamless customer experience, and leveraging data to drive member engagement and satisfaction. Day-to-day tasks include developing CRM strategies, managing the CRM team, analyzing customer feedback, and enhancing customer loyalty programs.

Qualifications

  • Experience in developing and implementing CRM strategies
  • Strong analytical skills for customer data analysis
  • Excellent leadership and team management abilities
  • Effective communication and interpersonal skills
  • Proficiency in CRM software and tools
  • Understanding of sports and leisure industries is a plus
  • Bachelor's degree in Business, Marketing, or related field
  • Ability to work on-site in Wakad (PCMC).

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