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Remote Support Engineer
2 weeks ago
Key Responsibilities:
- Provide remote technical support to users for desktops, laptops, printers, and peripherals.
- Diagnose and resolve issues related to operating systems (Windows/macOS) and applications (MS Office, Outlook, Teams, etc.).
- Handle user account management, password resets, and access requests in Active Directory, Office 365, and related platforms.
- Configure and support VPN, remote access tools, and basic network connectivity issues.
- Guide users through step-by-step solutions via remote desktop tools, email, or phone.
- Install, configure, and update software applications remotely.
- Log incidents, requests, and solutions in the ticketing system with proper categorization and priority.
- Escalate unresolved or complex issues to higher-level support teams and track progress.
- Maintain technical documentation and knowledge base articles for common issues.
- Ensure compliance with IT security policies and data protection standards.
Job Type: Full-time
Pay: ₹17, ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- 10 key typing: 1 year (Preferred)
Location:
- Navi Mumbai, Maharashtra (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person