Remote Support Engineer
4 hours ago
Remote (Desktop) Support Engineer
- Provide call resolution remotely & next level Technical to RIM L1 & SD team.
- Monitor the ticketing tool for open and pending tickets, Track cases until resolution.
- End User support & Assistance (Answering queries related to application features and usage).
Escalate the application / logic related problems to respective stakeholders.
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on Desktops, Peripherals, and Office automation products.
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets
- Willing to work on weekends and Holidays
Preferred candidate profile
Interested to work in Rotational Shifts/ Rotational Week-Off
Shift Timings - 7 AM to 4 PM | 1 PM to 10 PM
Location - Thane, Wagle Estate
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