Lead Pega Support Engineer

Mizuho Global Services Pvt Ltd (MGS)
is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: -

Position:- LEAD PEGA SUPPORT ENGINEER

Shift :-
General shift work from office

Job location :-
Ghansoli

job Summary

we are seeking a highly skilled and proactive lead PEGA support engineer to oversee the maintenance , support and optimization of PEGA based application. the role is critical in ensuring system stability managing incident resolution and driving continuous improvement across our PEGA ecosystem. the ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business critical workflows and collaborate across terms

Key Responsibilities:

1. Lead the support and maintenance of PEGA applications, ensuring high availability and performance.
2. Manage and resolve incidents, service requests ensuring timely resolution and escalations related to PEGA applications.
3. Monitor system health performance metrics using tools like PDC logs to proactively identify and address issues .ensure compliance with SLA security standards and audit requirements
4. Collaborate with development , QA and infrastructure teams to troubleshoot and resolve complex problems .
5. Maintain and enhance support documentation, knowledge base articles and runbooks.
6. Oversee deployment activities in coordination with DevOps.
7. Ensure compliance with security standards and audit requirements
8. Provide mentorship and guidance to junior support engineers
9. Participate in root cause analysis and post incident review as to drive long terms improvements.
10. Stay current with PEGA platform updates best practices and emerging technologies

Mandate Skills:-

• Strong understanding of PEGA PRPC architecture, case management, and rule resolution.
• Experience in leading support team
• Experience in troubleshooting PEGA applications, logs and performance issues .
• Familiarity with incident management tools(eg, SERVICENOW, JIRA)
• Excellent communication and analytical skills
• PEGA CSA, CSSA certified
• Exposure to PEGA diagnostic cloud and PEGA deployment manager
• Exposure to rest/ soap integrations and external system troubleshooting

Qualification:-
Bachelors in computer science, information technology or a related field

Experience:- 5+ yrs of overall experience and 3yrs in PEGA support as lead, experience in PEGA client lifecycle management (CLM)/ Know your customer (KYC) framework is a strong advantage
.

Preferred candidates from Mumbai ( central and harbour line under 20 kilometers)

Interested can share Updated cv in

Subject line-
LEAD PEGA SUPPORT ENGINEER - Navi Mumbai

Job location:-

Total/ relevant Exp :- 5+yrs

Current fixed CTC:-

Notice Period- immediate to 30days

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai