Remote support L1

2 weeks ago


Navi Mumbai, Maharashtra, India Jio Full time ₹ 4,00,000 - ₹ 6,00,000 per year
  • Job Accountabilities –

The post holder will provide effective IT assistance across all aspects of the business and

will provide support to the end users. The post holder is responsible for supporting and maintaining

  1. Providing Desktop & Laptop support to end users-
  2. Maintain SLA for Incident and coordination with concern team for support and resolutions.
  3. Providing Level 1 Support for Printer & Email Problems
  4. Configuring & trouble shooting problem w.r.t Operating System
  5. Configuring and Trouble Shooting Handheld devices like Mobile Phones and Tablets
  • Skills Required (Knowledge and Skills) –

Excellent Communication Skills, Good Troubleshooting Skills, Windows Operating Systems

Knowledge, Computer Networking Concepts

  • Key Attributes (Experience and Qualifications) –

BE / BCA / B Sc-IT

Knowledge of ITIL

Experience – 1 to 2 yrs



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