L1 Application Support Engineer

2 days ago


Navi Mumbai, Maharashtra, India ADI Group Full time ₹ 3,50,000 - ₹ 3,70,000 per year


Job Description
Role-L1 Application Support Engineer
Experience - 6 months  to 2 yrs
Salary-3.5 to 3.7 LPA 
Location- Airoli- Navi Mumbai
POSITIONS- 10 pos
100% Work from Office 

Shift- ready for 24*7 shifts
EXCELLENT COMM SKILLS.

Education--BTech, BE, BSC com Sc, OR BCA, MCA (NO DIPLOMA HOLDERS)
NO MECH ENGG, ENTC, ELECTRICAL ENGG, NO FROM NON IT EDUCATION

Candidate Should Have:

  • Hands-on experience of APM (Application Performance Monitoring)
  • Experience with APM Monitoring tools like Dynatrace and Remedy knowledge.
  • Basic understanding of Incident Management
  • Basic understanding of SLA/KPIs
  • Basic knowledge of Microsoft Excel
  • Ability to work from the office
  • Ability to commute to the office on self-basis
  • Knowledge of Service Desk operation and tools
  • Problem-solving skill
  • Ability to multitask
  • Keep calm under pressure
  • Analytical skills
  • Verbal and written communication skills
  • Collaboration skills.
  • Empathy
  • Flexibility
  • Active listening
  • Curiosity
  • Action-oriented

Roles & Responsibility

  • Ticket Management, assigning tickets to the right team, regular follow-up
  • Taking part in incident calls
  • Ensuring proper handover by team members.
  • Ensuring proper follow-ups are done on pending alerts
  • Coordinating with in-house L1, L2 team, and Application Team.
  • Maintaining good relationships with clients.
  • Client Engagement and Team Engagement.



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