System Support Engineer

About Curefoods

Curefoods is a Bangalore-based house of F&B brands, founded in 2020. The company operates 500+ locations across 50 cities in India, offering a diverse range of cuisines. Curefoods brings together brands such as Kitchens of EatFit, CakeZone, Nomad Pizza, Sharief Bhai, Olio Pizza, Frozen Bottle, Krispy Kreme, and Arambam. Each brand offers a distinct culinary experience, from healthier meal options to regional cuisines and indulgent desserts. The company operates through cloud kitchens and dine-in formats, focusing on food quality, hygiene, and sustainability. Its operations integrate technology and consumer insights to manage scale and efficiency.

Job Description

Providing phone, email, remote, and in-person support to troubleshoot various technical problems

 Installing and configuring computer hardware, software, peripherals, and networking equipment

 Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

 Performing troubleshooting to diagnose system failures and identifying root causes

 Managing technology inventory and placing orders for equipment

 Escalating complex issues to the appropriate teams if unable to resolve them independently

 Providing new system orientation and training to end users

 Documenting technical issues and solutions in a ticketing system

 Receiving requests via phone, email, chat, or ticketing systems

 Asking questions to properly diagnose reported issues

 Resolving common problems like network connectivity, password reset, email access, printer jamming,

etc.

 Tracking issues from initial report to final resolution

Troubleshoot Issues:

 Investigating error messages

 Reviewing system and application logs

 Testing software and hardware to pinpoint faulty component(s)

 Escalating to a specialized team if unable to diagnose

 Documenting details to share with engineering/development teams

Install & Configure Systems

 Formatting, partitioning and imaging hard drives

 Upgrading or replacing hardware components like memory, network cards, video cards

 Installing operating systems, software drivers and applications

 Setting up new devices, printers, scanners, etc.

 Configuring system settings, security tools, VPN access etc.

 Performing preventative maintenance activities

Manage Inventory & Purchase Equipment

 Tracking computers, devices, peripherals, components, and software licenses

 Identifying needs for additional supplies and hardware

 Researching products and vendors to find optimal solutions

 Coordinating with finance/procurement teams on purchases

 Installing and retiring equipment according to refresh cycles

Technical Skills

 Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux

distributions

 Hardware: Understanding of computer components, mobile devices, printers, networks

 Software: Familiarity with productivity software, collaboration tools, security programs, etc.

 Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues

 Scripting: Write scripts to automate tasks using languages like PowerShell

 Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function

Interpersonal Skills

 Communication Skills: Ability to interact with users clearly, politely and patiently

 Collaboration: Work with team members to solve issues and implement improvements

 Training Abilities: Skills to educate non-technical users on utilizing technology

 Documentation: Note details clearly for future reference

 Time Management: Prioritize and handle high volumes of support requests

 Problem Solving: Apply logical thinking to tackle technical challenges