IT Support Engineer

1 week ago

Navi Mumbai, Maharashtra, India Arting Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Posting title :
IT Support Engineer

Experience :
5+ Years

Location :
Mumbai

Work mode :
On-site

Primary skills :
IT support, IT operations, troubleshooting, Client Management, Network Security

Qualification :
Any Technical Degree

Roles & Responsibilities

  • Serve as the first point of contact for IT escalations via phone, email, and chat.
  • Provide remote troubleshooting for user, software, and network issues.
  • Manage tickets with accurate documentation and escalate complex issues to L3 teams.
  • Collaborate with local vendors and the India IT team for problem resolution and system upgrades.
  • Perform root cause analysis for recurring issues and implement preventive measures.
  • Support deployments, upgrades, rollouts, and maintenance activities as per India IT guidelines.
  • Deliver basic user training and security awareness sessions.

Scope Of Devices & Systems Supported

  • End-User Devices: Laptops, desktops, printers, scanners, USB peripherals, and mobile devices.
  • Applications & Systems: Windows OS, MS Office, Outlook, SAP, VPN clients, Active Directory (account unlocks, password resets, group policies).
  • Networking & Connectivity: LAN/Wi-Fi troubleshooting, VPN, firewall/proxy issues, remote access tools (RDP, Citrix).
  • Security Tools: Endpoint protection, antivirus, MFA authentication apps.
  • Collaboration Tools: MS Teams, Zoom, WebEx, and other communication platforms.
  • Vendor-Coordinated Infrastructure: Switches, routers, firewalls, shared office equipment (copiers, access systems).

Skills & Qualifications

  • Bachelors degree/diploma in Technology, Science, or related field.
  • Strong communication, problem-solving, and customer service skills.
  • Experience with IT ticketing systems and remote support tools.
  • Knowledge of Windows OS, MS Office, VPN, AD, Outlook, SAP, and network troubleshooting.
  • Relevant certifications (Microsoft, ITIL, Networking, Security) preferred.
  • Experience in a BPO or IT vendor environment in India will be preferred.
  • Previous experience supporting international clients, particularly those in different time zones.

)

  • Network &Remote and desktop support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India IT Company Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Network & Remote and Desktop Support Engineer located in Mumbai. The engineer will be responsible for daily support and maintenance of desktop computers and networks, providing technical support for hardware, software, and printer issues, and...

  • Network Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Brennan It Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Purpose of RoleTo provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLAs as agreed are met. Will be responsible...

  • Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Celebal Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Support Engineer - Data Engineering & Workflow MonitoringLocation: Navi MumbaiDuration: FulltimeRole Overview:We are seeking a proactive and detail-oriented Support Engineer to join our Mumbai team. The ideal candidate will be responsible for monitoring data workflows, debugging pipelines, and ensuring timely resolution of issues. This role...

  • Desktop Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Zack It Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations. and this is for tcl

  • Desktop Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India CMS IT Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for end-users. The role involves installing, configuring, and maintaining desktops, laptops, printers, and related peripherals, while delivering excellent customer service.

  • Support Engineer

    5 days ago

    Navi Mumbai, Maharashtra, India Think 360 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesProvide L1 to L3 technical support for the AAmaze PFM platform at the client site.Monitor production jobs (PySpark pipelines, PostgreSQL & ClickHouse data dumps) and ensure SLA compliance.Diagnose and troubleshoot issues ranging from basic application queries to deeper system-level incidents.Escalate complex issues to engineering teams...

  • Desktop Support Engineer

    22 hours ago

    Mumbai, Maharashtra, India Bharat IT Services Limited Full time ₹ 1,44,000 - ₹ 3,00,000 per year

    Company DescriptionBharat IT Services Ltd. is a leading CMMI-Level-3 certified IT service and sales company with over 28 years of experience and a presence in more than 140 locations across India. We offer a comprehensive range of IT solutions, including computer maintenance, facility management, software development, cloud computing, GIS solutions, hosting...

  • Associate Network Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India Brennan It Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. Its a claim backed by our True Performance System a way of...

  • Senior Network Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Accel It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Location : Bandra Kurla Complex , Bandra East , MumbaiJob Role : Senior Network Support Engineer (L2)Job Description :1) Network Support2) Firewall3) Switching4) Router5) Networking protocols6) VLAN Configuration7) Network Diagram8) BGP, OSPF, HRRP, IGRP, VTP , QOS

  • Content writer Backend Support

    17 hours ago

    Navi Mumbai, Maharashtra, India Neural IT Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Opening: Content Writer (Backend Support – Not Social Media)Location:Airoli Mindspace EastJob Type:Full-TimeExperience:Freshers or up to 1 yearEducation:BBA / B.Com/ Any graudates (Non-Accounts preferred)Language:Strong English (Written) is a mustWe are looking for aContent Writerto support our internal backend team in drafting professional documents,...