System Engineer

2 days ago

Navi Mumbai, Maharashtra, India Esds Software Solutions Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Brief Background

The Associate CloudOps plays a foundational role in supporting the operations of cloud infrastructure platforms. The Associate should possess a basic understanding of virtualization, cloud concepts, and IT operations. This role emphasizes proactive incident management, learning through hands-on tasks, and supporting day-to-day technical operations under guidance. The associate is also expected to follow defined procedures, escalate issues when required, and continuously improve their skill set.

Name of the Role/ Domain

CloudOps

What the Role needs to Achieve

  • Ensure smooth operation of the support function of the complete cloud infrastructure.
  • Escalate issues not resolved within TAT to the next level.
  • Manage the ticket board and the incidents according to the SLA/priority of the tickets.
  • Act on monitoring alerts from the system for failures, and errors in performance.
  • Actively participate in ongoing process improvement, problem resolution & workflow improvements.
  • Execute assigned operational tasks accurately and within defined timelines.
  • Adhere to established SOPs, escalating issues promptly when required.
  • Maintain updated documentation of tasks performed for transparency and audits.
  • Support smooth operations by proactively monitoring system health and reporting anomalies.
  • Demonstrate learning agility to gain technical proficiency in cloud platforms and tools.

ROLES AND RESPONSIBILITIES

  • Execute day-to-day operations tasks assigned.
  • Perform monitoring of tickets, and performance of servers, storage, and backups.
  • Assist in patch management activities.
  • To provide the required system reports on demand or as per the schedule.
  • Analyze issues, evaluate options, and suggest recommended solutions.
  • Should strongly follow SLA management.
  • Coordination between other teams to ensure incident resolution.
  • Handle issues with snapshot revert and associated issues
  • Perform ad hoc requests related to resource allocation to organizations.
  • Support the incident response team by collecting information and preparing initial reports for senior review.
  • Help with the documentation of security processes, ensuring they meet ISO 27001, 27017, and 27018 compliance requirements.
  • Participate in internal training to upskill on cloud platforms.
  • RCA drafting.
  • Ability to work in shifts and manage priorities.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED

  • Good practical experience working with various cloud systems and virtualization platforms.
  • Understanding High Availability and Redundancies for different components.
  • Experience in Troubleshooting VMware, Xen, and Hyper-V-related issues.
  • Basic understanding of Windows/Linux OS.
  • Basic understanding of Cloud Monitoring tools.
  • Good documentation and communication skills.

EDUCATIONAL QUALIFICATIONS

  • B.E/B. Tech or Equivalent Degree in Computer Science
  • VMware Certified Technical Associate
  • Microsoft Certified Associate
  • Amazon Certified Associate

EXPERIENCE

2+ Years relevant experience on a high-volume enterprise help desk or similar support role.

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