CRM Manager

2 weeks ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 5,00,000 - ₹ 10,00,000 per year


Job Description:

Job Summary

An experienced CRM Manager to join our Post Sales team, responsible for managing customer relationships from sales to possession. The ideal candidate should have strong experience in real estate post-sales processes.

Key Responsibilities:

  • Sending a Welcome mail to our Booking clients
  • Manage and track customer interactions from sales to possession.
  • Ensure data accuracy, integrity, and security.
  • Oversee post-sales processes, including documentation, payment tracking, and possession handover.
  • Ensure timely communication with customers and stakeholders.
  • Generate reports and analytics on customer satisfaction, sales performance, and process efficiency.
  • Ensure high customer satisfaction levels through effective issue resolution and communication.
  • Conduct regular customer feedback surveys and implement improvements.
  • Coordinating client legal queries
  • Collecting the legal documents
  • Preparing a draft for Sale Agreement
  • Sharing the same to the client and confirming the draft for final sale agreement
  • Coordinating client with the Bankers
  • Complete end-to-end process from booking till handover of Flats.
  • Lead and train a team of customer relationship executives.
  • Ensure team performance meets targets and objectives.

IT Skills

  • MS Projects.
  • MS Excel.
  • MS Word.

Soft Skills

  • Effective communication skills.
  • Decision Making ability.
  • Planning & Organizing.
  • Team Player.
  • Effective Spoken English.

Benefits:

  • A well-defined leave policy with Paid & sick leaves apart from an annual holiday list.
  • Annual Bonus.
  • Open, Young and Vibrant Culture.
  • Working with minds that are here to develop dynamic and exciting projects that will become landmarks of the future.

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