Manager - CRM

2 weeks ago

Mumbai, Maharashtra, India Piramal Group Full time ₹ 6,00,000 - ₹ 8,00,000 per year
Description

Business: Piramal Realty

Department: CRM

Location: Mumbai

Travel: Low

Job Overview: 

To provide for after sales support in terms of documentation and system entries

Key Internal Stakeholders: Projects, Sales, Finance, IT Teams

Key External Stakeholders: Customer, Vendors, Channel Partners

Responsibilities
Key responsibilities: 
  • Enter new booking in the system (SAP & master sheet).
  • Prepare the allotment letter.
  • Co-ordinate with Relationship Manager for registration, ensure that the registered agreement is filled correctly and all documents required are accurate and complete.
  • Execute the sale deed agreement.
  • Issue NOC for mortgage, if required by the customer.
  • Issue Possession letter.
  • Dispatch demand letters on a timely basis.
  • Inform the Relationship Manager regarding customers' outstanding dues.
  • Update transaction records of payments made by the customer in SAP.
  • Sending receipts for payments made and update the system.
  • Reconciliation of Customer Accounts with Accounts department.
  • Handling payment defaults and recovery.
  • Ensure high service levels and promptness in handling customer issues & complaints.
  • Coordinate with site personnel for flat hand over of the apartment.
  • Coordinate for payment to Channel Partners.
  • File all documents related to customers and keep track of the couriers.


Qualifications
Qualification and Experience: 
  • Graduate (preferably) commerce with working knowledge of excel, word and SAP-SD for data entry. 
  • Minimum 3 years with a Real Estate developer in Mumbai


Competencies:
  • Good Interpersonal skills
  • Good communication skills; written and oral
  • Team player
  • Ability to work in ambiguity and under pressure.



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