crm

2 hours ago

Mumbai, Maharashtra, India Neuraleap Technologies Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Summary:

We are looking for a performance-driven CRM to manage and convert WhatsApp and online leads into successful e-commerce sales. The ideal candidate should have hands-on experience in CRM tools, customer engagement, sales conversions, and post-sales relationship management within an e-commerce environment.

Key Responsibilities:

  • Handle and manage WhatsApp, website, and social media leads efficiently.

  • Develop and implement strategies to improve lead conversion rates and customer retention.

  • Train and manage a team of CRM / Sales Executives handling online inquiries.

  • Track customer interactions, sales funnel performance, and follow-up timelines.

  • Coordinate with marketing, logistics, and operations teams to ensure smooth order fulfillment.

  • Maintain and update customer data on CRM platforms.

  • Generate regular reports on lead performance, conversion, and ROI.

  • Handle escalations and ensure excellent customer satisfaction and experience.

  • Analyze buying behavior and suggest upselling/cross-selling opportunities.

  • Utilize WhatsApp Business API, CRM automation, and chat tools to enhance engagement.

Key Skills & Qualifications:

  • Graduate / Postgraduate in Business, Marketing, or related field.

  • Minimum 3 years of experience in e-commerce sales, CRM, or digital lead management.

  • Strong understanding of WhatsApp Business tools, CRM software (HubSpot, Zoho, etc.), and lead tracking systems.

  • Excellent communication, sales, and negotiation skills.

  • Ability to analyze data, identify trends, and drive actionable insights.

  • Team management and customer-centric mindset.

  • Proficient in MS Excel and reporting.

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