Executive Learning and Development

24 hours ago

Ahmedabad, Gujarat, India Hi-Tech Digital Solutions, LLP Full time ₹ 25,000 - ₹ 35,000 per year

Key Responsibilities:

  • Conduct training needs analysis by collaborating with team leaders, managers, and quality analysts to identify skill gaps and training requirements.
  • Design and develop comprehensive training modules including induction, soft skills, product knowledge, and process training for new hires and existing employees.
  • Organize and facilitate classroom sessions, virtual training, and on-the-job coaching for agents and supervisors.
  • Coordinate with multiple stakeholders to schedule and execute training plans without disrupting ongoing operations.
  • Maintain training calendars, attendance records, and post-training feedback to assess effectiveness.
  • Monitor training outcomes by analyzing performance data, quality reports, and customer feedback.
  • Continuously update training content to align with process changes, technology upgrades, and client requirements.
  • Support leadership development and employee engagement initiatives through targeted learning interventions.
  • Handle administrative duties related to learning programs including budgeting, vendor management, and training material procurement.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per year

Work Location: In person

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