Sr. Customer Service Executive

2 days ago

Mumbai, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description
Engineer will be part of 24x7 NOC to support Global Media Services network and across the globe.

Qualifications
Bachelor of Engineering (Electronics & Communications, Computer Science, Information Technology)

Experience
2- 3 Years in Telecommunications/transmission domain or Digital Video Broadcasting Domain

Preferred Skills
Transmission, Networking, Cloud & Video Broadcasting.

Certification
CCNA/Cloud certifications will be an added advantage.

Roles And Responsibilities
NOC Engineer will monitor the performance and global video connect network using a variety of tools.

They look for Fiber network, L2 devices, Broadcast equipment's and environmental alerts or malfunctions.

When an issue is identified, NOC Engineers work to determine the cause of the problem. When a problem impacts the video services, the NOC Engineer works to triage or troubleshoot the problem.

NOCs will have standard operating procedures that the NOC Engineer to closely follow. This may include coordinating with third-party vendors, customer contacts, or other internal teams. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system (Service NOW) that the NOC Engineer is responsible for updating.

When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other Network resources or 3rd party vendors for assistance in reaching a resolution.

NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

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