Customer Service Representative

1 day ago

Mumbai, Maharashtra, India f5119caa-7b7e-4a49-bc66-a98c0b6f10aa Full time ₹ 30,00,000 - ₹ 60,00,000 per year

Job Title: Customer Care Executive

Location: Kalyan

Department: Operations

Reports to: Sr. Operations Executive

Date: 12/11/2025

Band: Specialist

Role Overview

Responsible for managing mall operations, handling retailer and customer concerns, coordinating with internal departments, and ensuring smooth day-to-day functioning.

Qualifications

  • Any Graduate (MBA preferred)
  • Proficient in MS Office (Excel, Word, etc.)
  • Excellent communication and coordination skills
  • 2–5 years of experience, preferably in the retail/mall industry
  • Minimum Age: 25 years

Key Responsibilities

  • Handle retailer complaints and coordinate with relevant departments for resolution
  • Prepare, send, and analyze operational reports
  • Organize events for patrons and retail partners
  • Oversee fit-out work and coordinate with project teams for renovations
  • Liaise with MEP, Security, Housekeeping, and Parking teams
  • Maintain snag reports and support weekly review meetings
  • Ensure compliance with government departments and assist in documentation
  • Support financial collections including rent, CAM, and utilities
  • Maintain operational records, reports, and checklists
  • Supervise parking operations, staff attendance, and grooming standards

Working Conditions

  • Daily reporting to Sr. Operations Executive regarding mall operations
  • On-site role with cross-department coordination

Job Types: Full-time, Permanent

Pay: ₹10, ₹30,774.27 per month

Benefits:

  • Provident Fund

Experience:

  • Customer care executive: 3 years (Required)

Work Location: On the road

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