Sr Executive
24 hours ago
Exciting opportunities with Bharti Axa Life Insurance
Designation: Sr Executive / Executive - Complaint Management
Location: Malad
Experience : Min 1 - 3 Years of Experience
Role & responsibilities :
- To acknowledge and contact customers/ complainants for complaints raised for misselling, fraud, policy service issues, senior management cases, Social Media cases, Ombudsman cases
- Escalation to Sales/ Internal Stakeholder
- Case facts findings & case investigation
- Resolution Management vide communication to customers/ complainants
- Process insights, changes, enhancements, improvements
- Team player for driving projects/ team initiatives
- Support in related list of activities- Internal reports preparation, Regulatory Reporting, Management Reporting, Complaints Analysis, Team mentoring, Team training & Development, etc.
Preferred candidate profile
- Experienced from Customer Service (non-verbal) background with Life Insurance Process and Product knowledge
- Min 1 -2 Yrs or Exp in Same Profile in Life Insurance
If anyone interested, Please share your updated CV to the below Details
Email id -
Contact No
Regards,
Ayushi Rathod
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