Sr. Customer Service Executive
6 days ago
The Customer Service Executive would be responsible for below activities
- Master Data management for entire portfolio listed with the customer and all DC/ Store combinations
- Maintaining the Mapping in system as per the customer master
- Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
- Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
- Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions
- Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution
- Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team
- Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
- Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering
- Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system
- Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast accuracy , EDI etc)
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Sr. Executive-Export Customer Service
1 week ago
Navi Mumbai, Maharashtra, India SKY Logitrans Pvt. Ltd. Full time ₹ 4,20,000 per yearJob title: Sr. Executive-Export Customer ServiceExperience: 3-4 yearsJob SummarySenior Executive in Export Customer Service with experience in the freight forwarding industry. Handles export shipments from start to finish, communicates with clients and partners, ensures timely documentation, and supports smooth delivery of goods. Focused on providing...
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Sr customer experience manager
4 days ago
Navi Mumbai, Maharashtra, India Jio Credit Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sr Customer Experience Manager at Jio Credit Limited, located in Thane. The Sr Customer Experience Manager will be responsible for overseeing the customer experience team, ensuring high levels of customer satisfaction, and addressing customer service...
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Sr. Customer Service Executive
1 week ago
Navi Mumbai, Maharashtra, India Unilever Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMain job purpose: To ensure efficiency and control of the business activities from order receipt to product deliveryThe Customer Service Executive would be responsible for below activitiesMaster Data management for entire portfolio listed with the customer and all DC/ StorecombinationsMaintaining the Mapping in system as per the customer masterManaging end...
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Sr. Executive- Customer Service
1 week ago
Mumbai, Maharashtra, India Kimberly-Clark Full time ₹ 5,00,000 - ₹ 15,00,000 per yearSr. Executive- Customer Service -E-commerce and CSDJob DescriptionAs a person, you're a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term...
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Customer Service Executive
3 days ago
Navi Mumbai, Maharashtra, India Parag Milk Foods Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Customer Service Executive (Inbound Calls)Department: Customer ServiceReporting To: Team Lead1. Job Purpose:The Customer Service Executive (Inbound) is responsible for handling incoming customer queries, complaints, and support requests. The role focuses on delivering excellent service, resolving concerns effectively, and ensuring customer...
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Customer Service Executive
6 days ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 1,80,000 - ₹ 2,30,000 per yearCustomer Service Executive Yes Bank (Thane - Kasarwadawali)Location: Thane KasarwadawaliShift: Day Rotational ShiftsWeek Off: RotationalSalary: 18,000 23,000 in-hand + IncentivesTransport: Pick-up & Drop from Thane StationJob Description: We are hiring enthusiastic and customer-focused individuals for the position of Customer Service Executive at Yes Bank....
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Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India CeeQ Full time ₹ 3,00,000 - ₹ 6,00,000 per yearLooking for a Dynamic Customer Service Executive for an e-commerce brand in Mumbai.Job Responsibilities• Handle customer queries via chats, calls and emails• Track order status, delivery timelines, and customer feedback.• Maintain CRM records and assist in reporting and data analysis.Job Qualifications• Bachelor's degree in a relevant field with 0-2...
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Customer Service Executive
1 week ago
Navi Mumbai, Maharashtra, India CeeQ Full time ₹ 6,00,000 - ₹ 8,00,000 per yearLooking for a Dynamic Customer Service Executive for an e-commerce brand in Mumbai.Job Responsibilities• Handlecustomer queries via chats, calls and emails• Track order status, delivery timelines, and customer feedback.• Maintain CRM records and assist in reporting and data analysis.s.Job Qualifications• Bachelor's degree in a relevant field with 2...
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Sr. Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India Unilever Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description: Customer Service Executive Job TitleCustomer Service ExecutiveWork Level 1B/1CDepartment Customer Service Department ( Front End Supply Chain)Main Job Purpose To ensure efficiency and control of the business activities from order receipt to product delivery Key Accountabilities Role and responsibilities and end results that would be...
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Customer Service Executive
16 hours ago
Navi Mumbai, Maharashtra, India Computer Age Management Services (CAMS) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Summary:We are seeking a dedicated and empathetic Inbound Customer Service Executive to handle incoming customer inquiries via phone, email, or chat. The ideal candidate will be responsible for resolving issues, providing product/service information, and ensuring customer satisfaction.Key Responsibilities:Answer incoming calls/emails/chats from customers...