Sr. Customer Service Executive

24 hours ago

Mumbai, Maharashtra, India Unilever Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Description: Customer Service Executive

Job Title
Customer Service Executive
Work Level
1B/1C
Department
Customer Service Department ( Front End Supply Chain)

Main Job Purpose
To ensure efficiency and control of the business activities from order receipt to product delivery
Key Accountabilities Role and responsibilities and end results that would be expected)
The Customer Service Executive would be responsible for below activities

• Master Data management for entire portfolio listed with the customer and all DC/ Store combinations

• Maintaining the Mapping in system as per the customer master

• Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores

• Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc

• Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions

• Drive on shelf availability and support all marketing plans & new launches to deliver business growth through flawless supply chain execution

• Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain Team

• Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

• Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering

• Meeting customers for replenishment review , master synchronization & sales forecast and feeding back the inputs in the system

• Anchoring the Strategic Projects as per the Joint Business Planning initiatives ( eg. VMI , Forecast accuracy , EDI etc)

Key Performance Indicators ( KPI )

• Quarter Growth Plan ( QGP ) delivery

• Customer Case Fill On Time( CCFOT ) and On Shelf Availability ( OSA)

• Fair Share allocation deployment and governance

• Project Assigned by the Line manager
Professional Skills:
ESSENTIAL
· Relevant degree
· Analytical Thinking
· Influencing & problem-solving skills
· Stakeholder Management
· Excel proficiency
PREFERRED
· MBA degree
Experience Required: (Essential and desirable experience, including no. of years.)
ESSENTIAL
· Candidate should have worked Min 1 years in Organized (Modern) Trade in the past with Customer/Supplier facing supply chain experience
· Other Supply Chain experience in Factories, Category Logistics or Distribution
· Experience in demand, and business planning
· Commercial acumen
PREFERRED
· FMCG/Non FMCG experience

As per job/site requirement
Reporting:
The Customer Service Executive will report to the Customer Service Manager. He / She will not have any direct subordinates. He/ She will work in tandem with other functions viz. Key account team ( CD),commercial, logistics , assigned customer & regional branches.

  • Sr. HR Executive Operation

    7 days ago

    Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...

  • Customer Service

    3 days ago

    Navi Mumbai, Maharashtra, India Advance Talent Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position - Customer Service (Sr Exe)Location - Navi MumbaiProfile:Customer Interaction & SupportGuide customers on shipping documentation (Commercial Invoice, Packing List, Certificate of Origin, etc.)Booking ManagementDocumentation Handling

  • Sr. Customer Support

    21 hours ago

    Mumbai, Maharashtra, India Asset Hr Full time ₹ 5,50,000 per year

    We have an opening with Top MNC for Sr. Customer Support Executive - Voice.Position - Customer Support Executive - Voice - InboundLocation - MumbaiPackage - 5.5 Lac Per AnnumDay Shift for FemalesKindly share your updated CV to with the following detailsCurrent CTCExpected CTCNotice PeriodThanks & RegardsKamesh D /

  • Sr. Executive- Customer Service

    3 days ago

    Mumbai, Maharashtra, India Kimberly-Clark Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a person, you're a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story. In this role, you'll help us deliver better care for...

  • Sr. Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India place8 Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    About the Company: is one of the leading matrimonial platforms in India, helping millions of individuals find their life partners. We specialize in matching people based on their preferences and compatibility to ensure long-lasting relationships. Our VIP Service is an exclusive offering designed to provide personalized matchmaking services to clients looking...

  • Sr Service Engineer

    2 weeks ago

    Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Kurla West, Mumbai Sr Service Engineer Experience : 5 to 10 yrs Skills Required : Job Summary : Perks, Incentives, ESOPs & Compensation details Travel ,Conveyance ,Mobile Allowances Job Description Problem diagnosis and resolving of Fire alarm system, Access Control, CCTV, Biometric systems. Handling all kind of trouble shooting and...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Service Executive

    1 week ago

    Mumbai, Maharashtra, India Steam Harbour Logistics Pvt Ltd Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionSteam Harbour Logistics Pvt Ltd, established in 2012, has grown to be a prominent name in the freight forwarding business. We are the go-to logistics partner for handling both hazardous and non-hazardous shipments for a diverse range of clients. We pride ourselves on providing reliable services and tailored solutions to meet the unique...

  • AM For customer services

    3 days ago

    Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage a team responsible for customers service over phone calls.Ensure timely recovery of outstanding amounts from delinquent accounts.Develop strategies to improve collection efficiency and reduce write-offs.Maintain accurate records of all interactions with customers and stakeholders.Aware of shrinkage, attrition KPI and KRAWell...

  • Sr. Account Executive

    2 weeks ago

    Mumbai, Maharashtra, India Indo Global esupport Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Sr. Accounts Payable Executive Role:We are looking for a detail-oriented Sr. account payable executive to control and monitor our expenses. You will be processing payments, verifying invoices, and performing account reconciliations.To ensure success as an Sr. accounts payable executive, you should exhibit sound knowledge of best practices in accounting and...