 
						Tech Support Engineer
7 days ago
Engineer Tech Harmony: Support Solutions Architect Wanted
We're Looking for a Support Solutions Architect.
Location: Mumbai
Application: Share your story — not just a CV — at
Experience : 2+yrs
Subject Line: Support Solutions Architect – Tech Support Story
Who Are We?
We're Gray Matrix — 21 years in, and we're just getting started.
- We don't believe in just fixing bugs — unless you're engineering elegant solutions.
- We don't believe support is reactive — unless it's about proactively building resilience.
- We believe the future of technology is built on seamless experiences, right now.
- And we're looking for a co-creator of that future.
The Mission (Should You Choose to Accept):
We're revolutionizing how our clients experience technology. This isn't about tickets. It's about trust.
You will:
- Architects support solutions that empower our clients — think like a builder, act like a guardian.
- Design and implement proactive support strategies that minimize disruptions.
- Be the trusted advisor to our clients and the technical backbone of our support team.
- Set up systems that enable clients to thrive and innovate with our solutions.
- Scale client satisfaction, system reliability, and team expertise — not just ticket closures.
Who You Are (Really):
You're not looking for a job. You're looking for a purpose.
- A forge. A laboratory. A studio. A stage.
- You've seen how tech support is done — and you're obsessed with how it could be done better.
You:
- Have at least 2-3 years of experience in technical support or a related field, preferably with enterprise software — but never stopped learning.
- Troubleshooter, analyst, communicator, educator — you switch roles seamlessly.
- Think system-wide, act user-focused.
- Can design a support workflow and spot a potential system bottleneck before it impacts users.
- Are not afraid of complex technical challenges, but you solve them with clarity and efficiency.
- Can speak SQL, SDLC, APIs, and SLAs — all in one breath.
- Know when to be a detective and when to be a diplomat.
Bonus If You've:
- Helped an organization build a support knowledge base or self-service portal.
- Implemented automation tools to streamline support processes.
- Worked with cloud-based platforms or AI-driven solutions.
- Led support initiatives in high-growth tech/startup environments.
What You'll Get:
- A seat at the innovation table, not just the help desk.
- Freedom to shape support methodologies and tools, your way.
- Ownership of client success stories and the stability of critical systems.
- The chance to leave a legacy of reliability, not just a queue clearance.
- Compensation that values your expertise and rewards your problem-solving.
How to Apply:
Don't just send a resume, tell us your story.
- What's the most complex technical issue you've resolved, and how did you approach it?
- What's broken in current tech support practices that you want to fix?
- What would a world-class support experience look like under your guidance?
Let's build the future of reliable technology together.
One solution, one interaction, one resilient system at a time.
#TechSupport #SolutionsArchitect #MumbaiTechJobs #ITCareers #SupportEngineering #Troubleshooting #SDLC
Job Types: Full-time, Permanent
Pay: ₹600, ₹800,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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