Production Support Engineer

20 hours ago

Mumbai, Maharashtra, India DMart Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Position: Production Support Engineer (L2)

Experience: Min 4-7 years of relevant experience

Education: BE/B Tech/M Tech/MCA

Role & responsibilities


• Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory)


• Own the overall production support for all tracks.


• Capture and action the root causes for critical and fatal incidences


• Crisp reporting of the metrics on weekly and monthly basis


• Coordinate with all tracks for smooth functioning of applications


• Reduce repetitive activities efforts by fixing issues or by automating with the help of development team


• Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics


• Create issues handling process, standardize and enforce with all tracks, keep it up-to-date


• Create and implement a plan to scale the support team based on the business expansion plan

Preferred candidate profile


• Good Communication Skills in English - verbal and written (mandatory)


• Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP


• Good hands on experience of using JIRA tool and Excel is mandatory


• Knowledge of Ecommerce domain (Preferred)


• Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)


• Sound understanding of application production support processes and incident management. (Mandatory)

Perks and benefits


• 5 days working


• Able to work in product based environment


• Ample opportunities to learn

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