
Production Support Engineer
15 hours ago
mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.
Job Description:
Role: Production Support Engineer
Team: RPE
Location: Mumbai (Hybrid model with 2-3 days per week in the office)
Primary Responsibilities:
• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Develop automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Interface with Developers to drive application fixes with right business justification.
• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
Required Skills:
• Typically, 2-4 years’ experience in a Production Support / Stability role.
• Coding/scripting skills: Python / Perl / Shell (Any Two).
• Strong debugging and problem-solving skills.
• Understanding of Distributed Systems.
• Understating of Database Concepts, SQL Queries and Database Performance.
• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.).
• Understanding of schedulers (Autosys, Control M, Comet etc.)
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