Production Support Engineer

2 days ago


Mumbai, Maharashtra, India mthree Full time ₹ 9,00,000 - ₹ 12,00,000 per year

mthree is seeking a
Production Support Engineer
to join a highly regarded Multinational Investment Bank and Financial Services Company.

Job Description:

Role: Production Support Engineer

Team: RPE

Location: Mumbai (Hybrid model with 2-3 days per week in the office)

Primary Responsibilities:


• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.


• Build extensive business and application knowledge required for supporting client facing applications.


• Diagnose and resolve application issues to ensure optimal performance and usability.


• Develop automation to reduce toil, improve efficiency and eliminate customer impact.


• Provide root cause analysis with recommendations for improvements.


• Interface with Developers to drive application fixes with right business justification.


• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills:


• Typically, 2-4 years' experience in a Production Support / Stability role.


• Coding/scripting skills: Python / Perl / Shell (Any Two).


• Strong debugging and problem-solving skills.


• Understanding of Distributed Systems.


• Understating of Database Concepts, SQL Queries and Database Performance.


• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.).


• Understanding of schedulers (Autosys, Control M, Comet etc.)

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