Product Support Engineer
15 hours ago
Company Description
Company Description
NEC Software Solutions (India)
On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.
We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.
We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.
For more information, visit at
About NEC Corporation
NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a 'Top 50 Innovative Company' globally and the NEC Group globally provides "Solutions for Society" that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.
NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of "Orchestrating a brighter world." NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.
For more information, visit NEC at
Job Description
Role: Product Support Engineer
Experience: 2-5years
Location: Remote due to Jamaican working hours(7:30pm - 4:00am)
Summary:
- Excellent Communication Skills using English
- ITIL V3 Foundation
- Production of service documentation
- Client Service Management Exposure
Interpersonal Skills
Experience of development & delivery of Service Improvement Plans
- Experience of working with Mission Critical applications
- Knowledge of the various technologies used to deliver services
- Experience of using call tracking/Management system
- Exposure to following is not mandatory but would be beneficial:
- Windows/UNIX/Linux environments
- Solaris Servers
- Java programming
- Uniface
- Ensemble
- Microsoft .net
- SQL
- Oracle
- jetnexus
- Javascript
- HTML
- Active MQ
- Docker
Additional Information
Excellent Communication Skills required.
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