Production Support Engineer

1 week ago

Mumbai, Maharashtra, India Nextgen Clearing Full time US$ 90,000 - US$ 1,20,000 per year

· Monitor production systems, job flows, interfaces, and file transfers to ensure system health and timely business operations.

· Resolve operational problems within defined schedules and service level agreements.

· Analyse and troubleshoot root causes of system or job failures, escalating to L2/L3 teams as needed.

· Handle and follow up on escalated incidents and outstanding production issues promptly.

· Document all incidents, actions, and resolutions in the daily operational log and ticketing tools.

· Manage job calendars, scheduling, and restarts for timely process completion.

· Maintain user accounts, access rights, and perform password resets as per requests.

· Ensure daily handover of open incidents and operational tasks during shift changes.

· Participate in UAT, production cutovers, and customer onboarding support.

· Contribute to process documentation and provide operational knowledge transfer to new or backup staff.

· Recommend and support process improvements to enhance operational efficiency.

· Perform quality checks on files, interfaces, and incoming/outgoing production data.

· Ensure compliance with audit and data handling requirements for all activities.

· Support system monitoring including SFTP/FTP jobs, alerts, and scheduled reports.

Requirements

· Requests/Incidents response and resolution time within SLA

· Percentage of incidents resolved at L1 without escalation

· Uptime and availability of production systems

· Accuracy and completeness of daily operational logs and tickets

· Error-free completion of job schedules and file processing

· Compliance with audit, documentation, and process handover requirements

· Number of recurring or escalated incidents (trend reduction)

· Timely action on system alerts and file monitoring (within 1 hour)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Wellness Resources

  • Production Support Engineer

    4 weeks ago

    Mumbai, Maharashtra, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...

  • Production Support Engineer

    1 week ago

    Mumbai, Maharashtra, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office) Primary Responsibilities: • Handle production management services including end user...

  • Production Support Engineer

    3 days ago

    Mumbai, Maharashtra, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment

  • Product Support Engineer

    3 days ago

    Mumbai, Maharashtra, India Signzy Full time

    Job Title: Product Support Engineer( L2 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial...

  • Product Support Engineer

    4 days ago

    Mumbai, Maharashtra, India Signzy Full time

    Job Title: Product Support Engineer( L2 ) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+...

  • Senior PostgreSQL Support Engineer

    19 hours ago

    Mumbai, Maharashtra, India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you. About CYBERTEC...

  • Support Desk Executive

    1 week ago

    Mumbai, Maharashtra, India Publicis Production Full time

    Job Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...

  • Senior R&D Engineer – Medical Devices

    3 days ago

    Mumbai, Maharashtra, India Tek Support Full time

    Job Title: Senior R&D Engineer – Medical DevicesLocation: Mumbai, INDEmployment type: Part-timePosition Summary:We are seeking an experienced R&D Engineer Trainer with 10+ years in the medical device industry to lead the design, development, and optimization of innovative medical technologies. The role involves driving new product development (NPD)...

  • Senior R&D Engineer – Medical Devices

    4 days ago

    Mumbai, Maharashtra, India Tek Support Full time

    Job Title: Senior R&D Engineer – Medical Devices Location: Mumbai, IND Employment type: Part-time Position Summary: We are seeking an experienced R&D Engineer Trainer with 10+ years in the medical device industry to lead the design, development, and optimization of innovative medical technologies. The role involves driving new product development...

  • Senior Production Support Engineer

    3 days ago

    Mumbai, Maharashtra, India Russell Investments Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Business Unit:Global TechnologyReporting To:Director, Global Application SupportShift:About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around...