Production Support Engineer

4 days ago

Navi Mumbai, Maharashtra, India FCI CCM Full time

We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

  • Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
  • Look for areas of improvement in monitoring, application stability.
  • Should be open to learn FCIs inhouse Product and other technologies and excel them.
  • Communicate with line of business and management the overall status and health of the application.
  • Be the first point of contact for production issues, support requests and alerts.
  • Ensure issues and outages are properly documented.
  • Proactively monitor application and infrastructure alerts and be able to react quickly.
  • Documents major maintenance events and other significant product related issues
  • Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
  • Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
  • Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
  • Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
  • Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
  • Documentation of application flows, monitoring techniques and resolution playbooks.

Requirements

Desired Candidate profile:

  • Bachelors degree in computer science or a related field.
  • 2+ years of experience in Technical Production Support
  • Strong analytical and problem-solving skills.
  • Good knowledge of MySQL and Unix including queries and commands
  • Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus.
  • Understanding of message broker like Kafka & Understanding of AWS.
  • Experience with Application and server Security monitoring and best practices is a plus.
  • Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
  • Ability to perform data analysis from both business and IT, identify insights, and present findings.

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