Production Support
1 day ago
Job Title : Production Support
Experience : 3-5 Years
Location : Mumbai
Role & Responsibilities
- Provide L1 & L2 production support for allocated projects in Wholesale Production Services
- Handle batch support, application support, user support, incident management, and change management
- Support automation initiatives and process improvements to enhance operational stability, efficiency, and maintainability
- Collaborate with cross-functional teams to resolve issues promptly
- Monitor system performance and ensure smooth operation of Risk Management systems
- Maintain documentation, runbooks, and standard operating procedures
- Participate in continuous improvement initiatives and operational excellence programs
Requisites
Understanding of banking industry, Front Office, and Risk Management concepts
Hands-on experience with UNIX, SQL, Autosys, ServiceNOW
- Knowledge of ITIL processes
Desired: Python, AWS, ITIL certifications
Strong analytical, problem-solving, and troubleshooting skills
- Effective communication and collaboration with cross-functional teams
- Ability to manage incidents, changes, and multiple priorities
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