Production Support

1 day ago


Mumbai, Maharashtra, India MASTER MIND CONSULTANCY Full time

Job Title : Production Support

Experience : 3-5 Years

Location : Mumbai

Role & Responsibilities

  • Provide L1 & L2 production support for allocated projects in Wholesale Production Services
  • Handle batch support, application support, user support, incident management, and change management
  • Support automation initiatives and process improvements to enhance operational stability, efficiency, and maintainability
  • Collaborate with cross-functional teams to resolve issues promptly
  • Monitor system performance and ensure smooth operation of Risk Management systems
  • Maintain documentation, runbooks, and standard operating procedures
  • Participate in continuous improvement initiatives and operational excellence programs

Requisites

  • Understanding of banking industry, Front Office, and Risk Management concepts

  • Hands-on experience with UNIX, SQL, Autosys, ServiceNOW

  • Knowledge of ITIL processes
  • Desired: Python, AWS, ITIL certifications

  • Strong analytical, problem-solving, and troubleshooting skills

  • Effective communication and collaboration with cross-functional teams
  • Ability to manage incidents, changes, and multiple priorities


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