Business Operations Lead

5 hours ago

Mumbai, Maharashtra, India Publicis Production Full time US$ 1,20,000 - US$ 2,00,000 per year

Company Description
About Publicis Production
Publicis Production unites the world's best production talent and technology to help brands deliver creativity at scale. We make ideas happen — faster, smarter, and with more craft.

Powered by
Leona
, our world-first agentic AI production platform, we connect creativity, data, and technology to produce with precision and intelligence across every channel.

Overview
About the Role
2025 marks a milestone year for Publicis Production with the
global production mandate
for a for a multinational FMCG brands portfolio — covering the entire
Snacking and Petcare portfolio
across markets. We're building a seamless, global delivery model that blends craft, agility, and technology across strategic hubs in
Bogotá, Toronto, Warsaw, and India
.

As
Client Lead
, you'll play a central role in shaping and running this partnership. You'll connect local markets with global brand teams, streamline operations, and ensure every piece of work — from social to film — delivers excellence in both creativity and efficiency.

This is a hands-on leadership role for someone who thrives in complexity, inspires collaboration, and drives delivery through clarity and momentum.

Responsibilities
What You'll Do
Operational Leadership

  • Lead the day-to-day running of 1 category for a multinational FMCG brands portfolio Snacking & Petcare account across markets.
  • Embed workflows, tools, and ways of working that enable agility and consistency through our proprietary Agentic AI platform.
  • Partner with regional hub leads (Bogotá, Toronto, Warsaw, India) to align resources, processes, and delivery models.
  • Mentor and develop account teams, ensuring clarity, collaboration, and growth.

Client Partnership

  • Build trusted relationships with senior stakeholders across global and regional teams.
  • Translate client needs into operational solutions that balance craft, speed, and efficiency.
  • Manage expectations on scope, timelines, and deliverables; resolve challenges with calm and confidence.
  • Identify opportunities to streamline processes and deliver added value through technology and innovation.

Project & Quality Oversight

  • Oversee production delivery across multiple markets and channels — ensuring brand consistency and top-tier creative execution.
  • Act as a brand guardian, upholding quality control and craft standards across all assets.
  • Coordinate with creative, digital, film, and print teams to ensure flawless handoffs and outputs.

Commercial Management

  • Manage account profitability, cost estimates, and budget tracking in line with client contracts.
  • Contribute to financial forecasting, reporting, and business reviews.
  • Support the identification of new opportunities to expand services and strengthen partnership value.

Qualifications
What You'll Bring

  • 12+ years' experience in production, operations, or client leadership within a global agency or production environment.
  • Proven track record managing multi-market delivery models and operationalising large-scale accounts.
  • Strong understanding of digital, film, and content production workflows.
  • Confident communicator, collaborator, and problem solver who thrives in fast-paced environments.
  • Commercially astute with strong budget and profitability management skills.
  • Experience with AI-enabled production systems or marketing technology platforms is a plus.

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