Lead - Business Strategy & Operations

Who are we and what do we do?

BrowserStack is the world's leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Location : This role requires the candidate to be based in Mumbai or should be open to relocate to Mumbai

What will you do?

• Analyse unstructured, ambiguous and complex challenges facing the organisation making judicious use of qualitative and quantitative data; gather insights, define problems and identify underlying opportunities.
• Make compelling recommendations; develop a tactical plan to execute and translate them into results.
• Assist leadership team with business planning and product roadmap.
• Lead initiatives to optimise the efforts of function owners - on strategic alignment, being analytical driven and day-to-day operational matters if needed.
• Lead cross-functional initiatives and special projects that are of strategic importance and highest priority for the leadership team.
• Act as a link between co-founders and function owners; build consensus amongst different stakeholders.
• Evaluate and track key performance indicators; set a culture of being data-driven across the organisation.
• Conducting thorough market research to identify emerging trends, competitive landscapes, and potential opportunities for innovation.
• Ensuring that all growth strategies and initiatives prioritize delivering value to customers and enhancing their experience.

Desired experience:

• At least 6+ years of relevant experience at management consulting firms or investment banks; or similar BizOps experience in the technology domain.
• Structured thinking, strong problem-solving skills a solid business sense.
• Proficient in analytics and be able to develop actionable insights using data.
• Be able to multitask, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.
• Strong interpersonal, communication and presentation skills.
• Background and experience in technology is highly preferred.
• Experience in SaaS and enterprise software is a plus.
• An MBA from a class A institution and an IIT or technology qualification will be a strong plus.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
• Gratuity as per payment of Gratuity Act, 1972
• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience