Product Support Engineers

20 hours ago


Mumbai, Maharashtra, India More Retail Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Responsibilities

Debug production issues, write SQL queries to investigate problems, and build small Python tools to fix things. You'll be the bridge between users having problems and engineers building solutions.

The interesting part:

You won't just fix tickets - you'll figure out why things break. Was it a system bug? Poor documentation? User confusion? Then you'll work with Product to prevent it happening again.

Day-to-day work:

  • Investigate customer issues using SQL (joins, window functions, performance tuning)
  • Write Python scripts to automate fixes and data patches
  • Read logs, check APIs, trace user journeys through our systems
  • Update documentation and create runbooks so others don't hit the same problems
  • Feed insights back to Product team about what users actually struggle with
  • Some hands-on development when bandwidth allows

What we need:

  • 1-5 years doing application support or similar technical troubleshooting
  • Strong SQL skills - you should be comfortable writing complex queries
  • Python for scripting and automation
  • Genuine curiosity about root causes (not just "mark ticket as resolved")
  • Basic understanding of retail/supply chain operations
  • Experience with APIs, Linux basics, standard tools (JIRA, Git, etc.)

The setup:

Regular hours with rotational on-call. Weekend support on rotation with comp time.



  • Mumbai, Maharashtra, India mthree Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    mthree is seeking aProduction Support Engineerto join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities:• Handle production management services including end user support,...


  • Mumbai, Maharashtra, India, Maharashtra mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...


  • Mumbai, Maharashtra, India Safe Pro Fire Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We r seeking a skilled Mechanical Engineer to manage&maintain our Technical Support Sheets.The ideal candidate should have basic knowledge of QA/QC processes&the ability to coordinate between engineering,quality& support teams.


  • Mumbai, Maharashtra, India Volody Product Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Description This is a full-time on-site Customer Technical Support role located in Goregaon, Mumbai. The Customer Technical Support will be responsible for ensuring customer satisfaction by providing technical support to clients, resolving issues, and enhancing their experience with the CLM software on-cloud platform. Qualifications Interpersonal...


  • Mumbai, Maharashtra, India Fynd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Fynd is India's largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands,...


  • Mumbai, Maharashtra, India Clearwater Analytics (CWAN) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Application Support EngineerThe Enterprise Application Support team holds responsibility for delivering technical support and expert troubleshooting for the organization's enterprise applications. Their efforts are essential to maintaining the reliability, performance, and continuous availability of critical business systems.In this position, you will serve...


  • Mumbai, Maharashtra, India CaratLane - A TATA Product Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Are you passionate about designing beautiful experiences at scale? Do you thrive on simplifying complex systems for real users with a knack of storytelling ? At CaratLane, we're looking for a Lead Product Designer to lead our online Design Team—the team behind how customers buy, try, and fall in love with CaratLane Jewellery - This role will redefine the...


  • Mumbai, Maharashtra, India Jio Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Role:We are seeking a highly motivated and experienced Production Support Manager to join our dynamic team. In this critical role, you will be responsible for overseeing the day-to-day operations of our production environment, ensuring smooth and uninterrupted service delivery to our customers. You will lead a team of support engineers, providing...


  • Mumbai, Maharashtra, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior R&D Engineer – Medical DevicesLocation:Mumbai, INDEmployment type:Part-timePosition Summary:We are seeking an experiencedR&D Engineer Trainer with 10+ years in the medical device industryto lead the design, development, and optimization of innovative medical technologies. The role involves driving new product development (NPD) from...


  • Mumbai, Maharashtra, India RUSSELL INVESTMENTS Full time US$ 90,000 - US$ 1,20,000 per year

    Business Unit:Global TechnologyReporting To:Director, Global Application SupportShift:About Russell Investments, Mumbai:Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the...