Lead Product Designer

Are you passionate about designing beautiful experiences at scale? Do you thrive on simplifying complex systems for real users with a knack of storytelling ? At CaratLane, we're looking for a Lead Product Designer to lead our online Design Team—the team behind how customers buy, try, and fall in love with CaratLane Jewellery - This role will redefine the next decade of CaratLane product design - the future of Jewellery Omnichannel buying. Contribute to CartLane's vision : to be the most loved brand when it comes to Jewellery.

As a lead designer, you'll help shape this journey—making it more intuitive, seamless, and efficient. By joining this team, you'll help influence long-term visual and interaction design decisions and set the direction for seamless, cohesive user experiences. You'll also collaborate with cross functional teams, sharing best practices, mentoring and contributing to a culture of design excellence.

Essentially Lead Product Designer will look at two major context at CaratLane :

1. Pre-purchase. The service & design activities that work to enhance the experience when the consumer is in the moment to engage at store or online. This is the art of storytelling and strategizing how & what to talk in the moment & pixels. Your taste in luxury & visual design is what will define the next decade of CaratLane.

2. Post-purchase. The service & design activities that create amazing experiences after the consumer has turned into a customer. All post-purchase activities start at the moment the consumer has parted with his/her money, right through to the point the consumer receives the product. From Loyalty programs to Gamification

It's important to note that both pre- and post-purchase comprise a mix of "front of house" and "behind the scenes" activities. You will collaborate with Online - Product Design, Tech & Management along with Merchandise and Retail sales. Think of design activities at CaratLane online or stores like the front and back stages of a theatre performance. Our consumer sees and experiences everything the theatre production teams want them to see or hear, however, there is an army of people, activities, and workflows occurring behind the scenes. (the script, direction, lighting tools, orchestra etc.). Any issues/faults that lie within the backstage will translate to a degraded performance and experience for those watching. More than that, 'what & why' motivates and demotivates our buyers at the app or store is something you will identify. Think of yourself as the director of the theatrical performance which defines success as all moving parts (front and back) working perfectly together to present the desired pitch, a perfect performance or a wow frictionless Purchase of the jewellery.

What You'll Do

Here are a few things you should know about this role:
This is a challenging role
and most of what you design will not be trivia but thoughtful, data centric & pushing the norms in this category.

• Drive systems design thinking across CaratLane web & app, iterating on our conceptual model to simplify complex workflows and improve the consistency, scalability, and personality of UX/UI patterns.
• Maintain a high visual design bar by crafting cohesive, visually engaging designs that balance function with form, using grids, layouts, and advanced compositions to create delightful user experiences.
• Lead cross-functional collaboration with product managers, engineers, and designers to identify and solve customer pain points, aligning user needs with business priorities across Atlassian.
• Coach and mentor designers at all levels, offering actionable feedback and fostering growth in their craft and confidence in their contributions.
• Translate product strategies into narratives with actionable goals, clearly communicating design intentions and ensuring alignment with team KRs, customer outcomes, and broader organizational objectives.
• Balance leadership and hands-on execution by driving your own strategic initiatives while ensuring the successful delivery of high-quality designs through other team members.
• Use design research and data insights to inform and validate your work, setting up iterative testing processes to continuously refine and improve designs.
• You are expected to bring in-depth thought process behind your work, document decisions and see a project/ feature through inception, development to going live
• You should have the ability to work well in an ego-free, highly collaborative, and cross-functional team
• You'll be required to present findings, insights in a consumable format to the broader team. Interacting with users, constantly documenting their experiences, expectations in a consumable format for the team is non-negotiable to you
• You should be an excellent communicator. You'll be expected to be extremely proactive in keeping relevant stakeholders in the loop as your work and findings progress. This is extremely important to succeed at CaratLane.
• You should be able to convey your thoughts (well backed by insights & observations you got collaborating with PMs ) concisely and persuasively to other stakeholders of the project — verbally and in writing
• You will gradually evolve to become one of the gatekeepers for user experience before a feature project hits production.

Qualifications; Your Background

• 7+ years of product design experience, with a focus on complex systems, ecommerce, or scalable design solutions.
• Exceptional skill in simplifying complexity and employing storytelling and design to engage stakeholders.
• Strong knowledge of visual design principles, including grids, layout, typography, and composition, and the ability to create cohesive, visually engaging designs.
• Experience collaborating with engineering teams to align design with architecture, informing technical decisions that enhance the user experience.
• Proficiency in tools like Figma, and prototyping software, with the ability to co-design and iterate with cross-functional teams.
• Excellent facilitation, communication, and collaboration skills, with the ability to influence senior stakeholders across product, engineering, and design.
• A track record of coaching and mentoring designers to raise craft quality and foster a growth mindset.
• Familiarity with design systems, and experience contributing to their evolution and scaling within a complex organization.
• Bonus points for additional skills like animation, illustrations using tools like Principle, After Effects, Framer etc.
• You have a portfolio showcasing meticulous details of your thought process, how you collect user inputs, behavior and
  translate those to tangible design solutions in the form of polished, high-fidelity wireframes

Benefits & Perks

• CaratLane as a part of the TATA family offers a wide range of perks and benefits designed to support you & your family, and so much more.
  While you're at it, we'll ensure you do some of the best work of your career.