Tech Support Engineer-Counter Terrorism

5 days ago

Mumbai, Maharashtra, India Vehere Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job Description

Tech Support Engineer-Counter Terrorism

Designation: Tech Support Engineer-Counter Terrorism
Experience: 3-5 Years
Location: Mumbai
Job ID: VTPL/TA/120

Job Summary

We are seeking a highly skilled and customer-focused Technical Support Engineer with strong expertise in System Administration and hands-on experience in Radio Frequency (RF) Communication. In this role, you will be responsible for providing technical support to our enterprise customers, troubleshooting complex issues, and serving as a subject matter expert for Vehere Security solutions.

Key Roles and Responsibilities
  • Conduct post sales installation, configuration, integration of HW & SW.
  • Configure L2/L3 network.
  • Providing L1/L2 Technical support to the client, analyse the client reported issue and fixed them in a variable time frame under SLA.
  • Optical network installation, management, troubleshooting.
  • Network operations, Site Monitoring & Troubleshooting.
  • Report and escalate issues to management as needed.
  • Respond to customer issues via email, ticketing systems, phone, or remote sessions.
  • Collaborate with engineering, QA, and product teams to resolve complex technical issues and escalate bugs or feature requests.
  • Conduct root cause analysis (RCA) and provide detailed and clear resolution paths.
  • Primary point of contact and technical manager for all queries, deployment, planning and execution for above product ranges.
  • Prepare documentation, training articles for end customer & internal knowledge.
  • Must be able to handle multiple sites simultaneously & open to travel.
  • Adhere to high-quality work standards.
  • Responsible for maintaining Confidentiality, Integrity and Availability of Veheres information assets including business critical information.
Skills and Experience
  • Bachelors degree in computer science, Electronics & Telecommunication, Information Technology, or related field, or equivalent experience.
  • 3 years of experience in a Technical Support, Network Engineering role & Data-Centre management.
  • Strong knowledge of Rack mountable Servers, Switches & other networking devices.
  • Must have hands-on experience with optical networking infrastructure management & troubleshooting.
  • Must have hands-on experience with installation & basic configuration of servers & switches.
  • Proficiency in Operating system like Linux/Unix, Windows Desktop & server editions.
  • Experience in EMS or any monitoring tool like Zabbix, PRTG and not limited to ones mentioned.
  • Good in Communication, Coordination and liaising with Vendor, Customer & Internal teams.
  • Must have hands-on experience in preparing HLD, LLD Documents & design network infrastructure diagram.
  • Working skills in MS Word, Excel and PPT. Good in written and verbal communication in English and Hindi.

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