Tech Support
1 week ago
Job Title:
L1 Support Engineer (On-Site)
Location:
Mumbai
Responsibilities:
•
First-Line Support:
Provide initial technical support to end-users via phone, email, and ticketing system.
•
Troubleshooting:
Diagnose and resolve basic technical issues related to ZTNA solutions, including connectivity, authentication, and application access.
•
Ticket Management:
Log and track support tickets using the company's ticketing system, ensuring timely resolution and accurate documentation.
•
Knowledge Base Management:
Contribute to and maintain the knowledge base by creating and updating support documentation and FAQs.
•
Escalation:
Escalate complex technical issues to L2/L3 support teams, providing detailed information for effective resolution.
•
On-Site Support:
Provide hands-on support at the client's location, including hardware/software setup, configuration, and maintenance.
•
Client Communication:
Maintain clear and professional communication with the client, providing regular updates on ticket status and issue resolution.
•
Monitoring:
Monitor system performance and identify potential issues, proactively addressing them to minimize downtime.
•
Reporting:
Generate regular reports on support activities, including ticket volume, resolution times, and common issues.
•
Adhere to SLA:
Ensure that all support activities are performed within the agreed Service Level Agreements (SLAs).
Required Skills and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1-2 years of experience in a technical support role, preferably in a network security environment.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN).
• Familiarity with operating systems (Windows, macOS, Linux).
• Experience with ticketing systems (e.g., Zoho Desk).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing excellent service.
• Ability to work on-site at the client location.
• Basic understanding of remote access technologies.
Preferred Skills:
• Certifications such as CompTIA Network+, CCNA, or similar.
• Experience with ZTNA solutions.
• Knowledge of security protocols and technologies.
• Experience with Active Directory and LDAP.
Benefits:
• Competitive salary.
• Opportunity to work with cutting-edge ZTNA technology.
• Professional development and growth opportunities.
• Exposure to a dynamic and innovative work environment.
• Benefits package.
-
Tech Support Engineer
7 days ago
Mumbai, Maharashtra, India Gray Matrix Full time ₹ 6,00,000 - ₹ 8,00,000 per yearEngineer Tech Harmony: Support Solutions Architect Wanted We're Looking for a Support Solutions Architect.Location: MumbaiApplication: Share your story — not just a CV — at Experience : 2+yrsSubject Line: Support Solutions Architect – Tech Support StoryWho Are We?We're Gray Matrix — 21 years in, and we're just getting started.We don't believe in just...
-
Tech Support and Analyst
2 weeks ago
Mumbai, Maharashtra, India Big Rattle Technologies Private Limited Full time ₹ 2,00,000 - ₹ 5,00,000 per yearPosition: Tech Support and Analyst (AI Products) (1 to 2 years)Company: Big Rattle Technologies Private LimitedLocation: MumbaiOpen for candidates from Mumbai only. Immediate Joiners only.Summary:We are seeking a detail-oriented and proactive Tech Support & Analystto support customer support and analysis functions for our AI products. You will also support...
-
Tech Support Executive
2 weeks ago
Mumbai, Maharashtra, India Paper Print Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description Responsibilities Assist clients during onboarding and setup of their WhatsApp API account Provide technical support for API, bots, automation, and CRM tools Troubleshoot and resolve client issues with attention to detail Escalate technical problems to internal dev teams where needed Ensure timely and professional communication throughout the...
-
Tech Support Engineer-Cyber
5 days ago
Mumbai, Maharashtra, India Vehere Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Description : Tech Support Engineer-Cyber Designation: Tech Support Engineer-CyberExperience: 3-5 YearsLocation: MumbaiJob ID: VTPL/TA/121Job Summary We are looking for a highly skilled and customer-focused Technical Support Engineer with expertise in Network security tools and experience in Security Operation Center. In this role, you will provide...
-
Tech Support Engineer-Counter Terrorism
5 days ago
Mumbai, Maharashtra, India Vehere Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Description Tech Support Engineer-Counter Terrorism Designation: Tech Support Engineer-Counter TerrorismExperience: 3-5 YearsLocation: MumbaiJob ID: VTPL/TA/120Job Summary We are seeking a highly skilled and customer-focused Technical Support Engineer with strong expertise in System Administration and hands-on experience in Radio Frequency (RF)...
-
Tech Coach
7 days ago
Mumbai, Maharashtra, India Billabong High International School Full time ₹ 12,000 - ₹ 12,00,000 per yearA high-visibility role, being on the path to becoming an APLS (Apple Professional Learning Specialist).Liaise with multiple stakeholders - Apple team (external), and curriculum team.Collaborate with the Apple team to bring new-age tech to classrooms, and collaborate with teachers to create subject-specific tech integration guides that align with learning...
-
Email Support Executive
1 week ago
Navi Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 20,000 - ₹ 2,40,000 per yearJob descriptionTech Mahindra is hiring for Email process at Airoli LocationDesignation - Customer Service ExecutiveRoles & Responsibility: Handling customer queries via Emails, Identify and assess customer's needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication.Key skills...
-
L1 - Desktop Support Engineer - Mumbai
2 weeks ago
Mumbai, Maharashtra, India Prodcon Tech Services Full time ₹ 4,00,000 - ₹ 8,00,000 per yearExciting Opportunity: L1 Desktop Support EngineerLocation: Mumbai (Work from Office - 6 Days)Industry: Research & Development / Aviation DomainType : Full time and PermanentExp yrsAre you a tech enthusiast passionate about providing top-notch IT support?Join a well-established organization working on an Aviation/Research domain project in the heart of...
-
GFOCC Tech
2 weeks ago
Mumbai, Maharashtra, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
-
Transfusion Medicine Tech Hiring
2 weeks ago
Mumbai, Maharashtra, India Mandke Hospital Support Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPerform routine and specialized tests related to blood grouping, cross-matching, and antibody screening.Ensure safe collection, processing, testing, storage, and issuance of blood and blood components.Maintain proper documentation and records as per NABH/NABL guidelines.Perform quality control of reagents, equipment, and blood products.Assist in apheresis...