Desktop Support Engineer L1

2 weeks ago

Richmond Town Bengaluru Karnataka, India Infodot Technologies Full time ₹ 2,00,000 - ₹ 3,50,000 per year

About the Role

We are seeking a Desktop Support Executive (Level 1) to provide first-level technical assistance and support to end-users. The role involves troubleshooting hardware, software, and network-related issues, ensuring smooth IT operations across the organization.

Key Responsibilities

  • Provide first-line support for desktops, laptops, printers, and other end-user devices.
  • Install, configure, and troubleshoot operating systems (Windows) and standard applications.
  • Manage and resolve basic network connectivity issues (LAN, Wi-Fi, VPN).
  • Respond to IT service requests and incidents raised via ticketing tools / helpdesk.
  • Ensure user account management (password reset, access permissions, email setup).
  • Support end-users with MS Office / O365 applications.
  • Escalate unresolved issues to L2/L3 teams as per SOP.
  • Maintain proper documentation of incidents, resolutions, and user interactions.
  • Ensure compliance with IT policies, security guidelines, and data protection standards.

Skills & Qualifications

  • Bachelor's degree / Diploma in IT, Computer Science, or equivalent.
  • 1–2 years of experience in desktop / IT support.
  • Strong knowledge of Windows OS, MS Office, Outlook, and basic networking.
  • Familiarity with remote desktop tools and helpdesk ticketing systems.
  • Good problem-solving, communication, and customer-handling skills.

Job Types: Full-time, Permanent

Pay: ₹200, ₹350,000.00 per year

Benefits:

  • Health insurance
  • Life insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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