Desktop supoort engineer L1

16 hours ago

Bengaluru Rural, India Smashr Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: L1 End User IT Support Engineer

Department: IT / Hardware / Technical Support

Role Category: IT Hardware, Technical Support, Telecom Engineering

Role: L1 Support Engineer

Job Description:

We are seeking a L1 End User IT Support Engineer to provide comprehensive technical assistance to end users across hardware, software, application, and network issues. The candidate will be responsible for diagnosing and resolving incidents within SLA timelines, ensuring smooth IT operations and excellent customer service.

Key Responsibilities:

  • Diagnose and resolve end user IT tickets related to hardware, software, applications, and network connectivity within SLA.
  • Provide onsite and remote support to users for application/software installation and configuration.
  • Assist users with system setup, device connectivity, and troubleshooting for desktops, laptops, and peripherals.
  • Install, configure, and maintain Windows and macOS systems, along with related software.
  • Troubleshoot and support printers, scanners, and network devices.
  • Manage system updates, patch management, and browser/application upgrades.
  • Handle asset inventory management and maintain up-to-date records of IT equipment.
  • Customize desktop applications to meet user requirements.
  • Perform daily system health checks and standby support for meeting room audio/video devices.
  • Follow up with users to confirm issue resolution and ensure optimal system performance.
  • Document incidents, troubleshooting steps, and resolutions accurately in the ITSM system.
  • Build and maintain professional working relationships with co-workers and internal clients.

Technical Skills:

  • End User IT Support (L1 Level)
  • Hardware & Software Troubleshooting
  • OS Installation & Maintenance (Windows, macOS)
  • Network Troubleshooting (LAN/WAN/Wi-Fi)
  • Printer & Scanner Configuration
  • MS Office Suite (Word, Excel, Outlook, PowerPoint)
  • Patch Management & System Updates
  • Remote Desktop Tools (RDP, AnyDesk, TeamViewer)
  • Asset Inventory Management
  • Meeting Room Audio/Video Device Support

Experience:

  • 23 years of hands-on experience in End User IT Support / Desktop Support / Technical Helpdesk roles.

Desired Candidate Profile:

  • Strong troubleshooting and analytical skills.
  • Excellent communication and interpersonal skills.
  • Self-motivated with the ability to manage multiple tasks.
  • Customer-focused approach with a proactive mindset.
  • Willing to work in a 6-day work week schedule.

Educational Qualification:

  • Graduate in B.Sc. IT / BCA / MCA / BE / B.Tech (Computer Science / IT) or equivalent.

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