L1 Desktop Support Engineer IN

WE’RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN AT  BANGALORE , INDIA Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. ∙Client in 190+ countries ∙6000+ Engineers ∙200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individuals achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us What you'll do: Provide on-site and remote technical support for desktops, laptops, and related IT equipment. Receive and respond to user requests, troubleshoot issues, and document all steps taken in the ticketing system. Diagnose and resolve hardware, software, and application-related problems. Perform fault analysis and resolution across various operating systems and platforms. Read and interpret device error codes to identify root causes. Replace or upgrade hardware components as required. Use diagnostic tools and software to trace and fix technical faults. Collaborate with other IT teams and service providers to resolve escalated issues. Maintain operational consistency across all shifts in coordination with supervisors and managers. Conduct daily, weekly, and monthly reporting on IT stock and inventory. Apply common inventory management techniques to maintain accurate asset records. Support system upgrades, installations, and general IT maintenance activities. Travel to various sites as needed to provide on-site support. Work in staggered shifts as required. Perform other related duties as assigned. Requirements Experience Level: Intermediate, with typically 1 to 3 years of hands-on technical experience in desktop or IT support. Certifications: Industry-standard certifications such as CompTIA A+ or equivalent training. Candidates without certification must have a minimum of 3 years of equivalent work experience . Proven experience in performing warranty hardware repairs for HP, Dell, and Lenovo devices, including parts ordering, replacements, and returns. Strong technical knowledge of Windows operating systems , including the ability to troubleshoot, resolve issues, and perform full system rebuilds using client-provided documentation. Familiarity with macOS (OSX) , iOS , and Android platforms to provide best-effort support for end-user devices. Working knowledge of Microsoft Office applications , antivirus solutions , and general desktop services for resolving software-related issues. Ability to use knowledge base articles effectively to troubleshoot and resolve client-specific application issues. Excellent customer-facing and communication skills , both verbal and written, with a professional and service-oriented approach. Strong analytical and problem-solving skills , with the ability to apply intermediate-level subject matter expertise to resolve common IT issues. Capable of exercising independent judgment within defined practices and procedures to determine appropriate solutions. Demonstrates teamwork and collaboration by providing input and analysis on projects or operational improvements. Ability to assess unique technical situations and make appropriate technical and procedural recommendations . High level of attention to detail , reliability, and accountability. Ability to work independently as well as collaboratively within a team environment. Strong time management and multitasking skills, with the ability to adjust priorities and meet deadlines in a fast-paced setting. Language Skills: Fluent in English (spoken and written) and conversational proficiency in the local language . Demonstrated customer service orientation with a focus on providing high-quality technical support. Benefits At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Bangalore, India and be at the forefront of IT support excellence