Desktop Engineer L1

13 hours ago

Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 8,00,000 per year

We are looking for a highly skilled and experienced Desktop Engineer L1 to join our team. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

  • Provide day-to-day technical support for hardware and software systems.
  • Respond to and diagnose problems, including troubleshooting, fault rectification, and escalating issues as needed.
  • Resolve user problems, queries, or complaints effectively and promptly.
  • Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
  • Develop and implement solutions to improve day-to-day activities and processes.
  • Lead a team of junior co-workers and set daily operational objectives.

Job Requirements

  • Minimum 1 year of experience in desktop engineering or a related field.
  • Strong knowledge of hardware and software systems, including troubleshooting and problem-solving.
  • Excellent communication and interpersonal skills are required to work effectively with users at all levels.
  • Ability to work independently and as part of a team, demonstrating strong leadership and management skills.
  • A strong understanding of IT infrastructure and system administration is essential.
  • Experience with teleperformance systems and technologies is preferred.

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