Desktop Support Engineer L1

11 hours ago

Bengaluru, Karnataka, India Vatanix Technologies Private Limited Full time ₹ 2,40,000 per year

Key Responsibilities:1. End-User Support

  • Provide technical assistance to end-users for hardware, software, and peripheral issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, scanners, and related devices.
  • Handle day-to-day IT support requests through ticketing systems, phone, or email.
  • Perform password resets, user account creation, and access management as directed.

2. System Maintenance & Installation

  • Install and configure operating systems (Windows 10/11, Linux, etc.) and authorized software applications.
  • Update and patch systems regularly as per company policy.
  • Ensure antivirus updates and endpoint protection are active and up to date.

3. Network & Connectivity

  • Basic troubleshooting of LAN, Wi-Fi, IP configuration, and printer sharing issues.
  • Assist in connecting systems to network resources such as drives and shared folders.
  • Coordinate with the network team for escalated network-related issues.

4. Asset Management

  • Maintain records of IT assets, including desktops, laptops, and peripherals.
  • Support in asset tagging, inventory management, and equipment handover during onboarding/offboarding.

5. Coordination & Reporting

  • Escalate unresolved issues to L2 / System Administrator and follow up till closure.
  • Document incidents, resolutions, and system changes in the ticketing system.
  • Provide daily/weekly reports on IT support activities.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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