Global Desktop Support – L1

17 hours ago


Bengaluru South Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

JoulestoWatts Business Solutions, headquartered in Texas, USA, is a globally recognized IT services and consulting company with a team of over 5500 professionals. Serving more than 300 prestigious clients across 8 countries, the company delivers innovative and tailored solutions across various industries. Certified as a Great Place to Work (GPTW), JoulestoWatts is committed to fostering excellence, diversity, and collaboration. With a broad range of dynamic business models, the company ensures success and value for its clients.

Role Description

This is a full-time hybrid role for a Global Desktop Support – L1 position, based in Bengaluru South with the option for some remote work. The primary responsibilities include providing technical support for desktop computers, troubleshooting issues, resolving hardware and software problems, and addressing printer-related queries. The candidate will work to ensure smooth IT operations and maintain system performance for the organization.

Qualifications

  • Proficiency in Desktop Computers and Desk Top Support
  • Experience with Technical Support and Troubleshooting
  • Knowledge of Printer Support and related troubleshooting
  • Strong problem-solving and communication skills
  • Ability to work in both on-site and remote environments
  • Relevant certifications such as CompTIA A+ or equivalent are a plus
  • Bachelor's degree in IT, Computer Science, or related field (preferred)


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