Desktop Support Engineer L1

2 days ago

Bengaluru, Karnataka, India TVS ELECTRONICS LIMITED Full time ₹ 3,00,000 - ₹ 3,28,360 per year

L1 IT Desktop Support Engineer

Department: IT Service Desk/End User Support

Reports To: Team Lead

Summary:

L1 IT Workspace Management Engineer will be the first line of defence for your internal users, providing technical

support for desktops, laptops, and other workplace technologies. L1 IT Workspace Management Engineer will

troubleshoot and resolve a wide range of issues to ensure a smooth and productive user experience.

Responsibilities:

 Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors,

etc.), and Windows operating systems.

 Perform basic hardware and software installations, configurations, and updates.

 Troubleshoot basic network connectivity issues.

 Monitor server performance and health using monitoring tools.

 Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems,

speakers, and microphones to ensure seamless meeting functionality.

 Assist users with remote access tools and virtual desktop environments (if applicable).

 Provide guidance and training on basic IT practices and troubleshooting techniques.

 Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.

 Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.

 Document incidents, track progress, and escalate complex issues to senior technicians or vendors when

necessary.

 Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.

 Provide clear explanations and updates to users throughout the resolution process.

 Stay up to date on best practices for desktop support or IT workspace management.

Qualifications:

 Minimum 1 to 3 year of experience in a technical support role or related field

 Strong understanding of IT terminology, network, hardware, software concepts, and troubleshooting

methodologies.

 Customer-focused approach with a commitment to providing excellent service.

 Ability to work independently and as part of a team.

 Excellent time management and organizational skills.

Job Type: Full-time

Pay: ₹300, ₹328,360.40 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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