Remote/Desktop Support Engineer L1

2 weeks ago

Ahmedabad Bengaluru Pune, India CIEL HR Full time ₹ 4,20,000 - ₹ 9,60,000 per year

Position :- Desktop Eng L1

Experience :- Min 1 yr

Location :- Bangalore, Pune, Ahmedabad, Jaipur, Vizag

Shift timings and working days :- Rotational Shifts & 6 days working

Desired Skills & Experience :

  • Experience in supporting Laptop /Desktop Users
  • Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8 )
  • Should have knowledge on first level hardware and local network troubleshooting.
  • Basic Understanding on Office 365
  • Basic understanding of Antivirus, Basic Network Issues
  • Installation of software
  • Understanding of ITSM tool and ticket handling
  • Good communication skills
  • Good understanding of supporting Laptop /Tab/iPads as well.
  • Provide technical support to end users on their day-to-day activities
  • Monitor and perform the Compliance related activities and ensure the required compliance target is achieved.
  • Publish daily/weekly/monthly reports as defined with zero errors.
  • Monitor the mailbox
  • Plan and execute any activity assigned and share progressive updates.
  • Should be flexible to meet business needs.
  • Handling VC device

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