Customer Service Specialist

2 days ago


Bengaluru, Karnataka, India Headsup HR solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Role & Responsibilities:


• Handle inbound and outbound calls related to Fraud Risk Management.


• Assist customers in verifying transactions and resolving fraud-related concerns.


• Analyze potential fraud patterns and escalate suspicious activities when necessary.


• Educate customers about fraud prevention and security measures.


• Maintain accurate records of interactions and follow compliance guidelines.


• Provide excellent customer service and ensure high satisfaction levels.

Required Skills & Qualifications:


• Any graduate can apply (freshers & experienced candidates welcome).


• Fluency in English & Hindi is mandatory.


• Strong analytical and problem-solving skills to identify fraud risks.


• Ability to handle high-pressure situations with professionalism.


• Basic knowledge of fraud detection and risk management is a plus. 



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