Customer Service Specialist
14 hours ago
Job Role & Responsibilities:
• Handle inbound and outbound calls related to Fraud Risk Management.
• Assist customers in verifying transactions and resolving fraud-related concerns.
• Analyze potential fraud patterns and escalate suspicious activities when necessary.
• Educate customers about fraud prevention and security measures.
• Maintain accurate records of interactions and follow compliance guidelines.
• Provide excellent customer service and ensure high satisfaction levels.
Required Skills & Qualifications:
• Any graduate can apply (freshers & experienced candidates welcome).
• Fluency in English & Hindi is mandatory.
• Strong analytical and problem-solving skills to identify fraud risks.
• Ability to handle high-pressure situations with professionalism.
• Basic knowledge of fraud detection and risk management is a plus.
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