Salesforce Support Administrator
5 days ago
NIGHT SHIFT. AND WORK FROM OFFICE.
Duties and Responsibilities
- Assist with user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
- Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
- Contribute to the systems documentation and technical maps.
- Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality.
- Handle user support tickets related to the platform.
- Assist with new user and ongoing user training.
- Participates in Scrum ceremonies.
Experience Required
- Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
- Familiar with Salesforce Flows and APEX code.
- Ability to use Microsoft Excel to assess, manipulate, and analyze data.
- Ability to troubleshoot and perform Root Cause Analysis on application issues.
- Proven ability to think critically, analyze data, make tough decisions, and solve complex problems.
- Ability to effectively cope with change and ambiguity to find ways to advance work and projects.
- Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization.
- Exceptionally organized, adept at time management and prioritization.
- Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance.
- One year of experience preferred with sales cloud.
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