Salesforce Support Administrator

1 day ago

Vadodara, Gujarat, India Ihcs Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

NIGHT SHIFT. AND WORK FROM OFFICE.

Duties and Responsibilities

  • Assist with user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
  • Contribute to the systems documentation and technical maps.
  • Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality.
  • Handle user support tickets related to the platform.
  • Assist with new user and ongoing user training.
  • Participates in Scrum ceremonies.

Experience Required

  • Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
  • Familiar with Salesforce Flows and APEX code.
  • Ability to use Microsoft Excel to assess, manipulate, and analyze data.
  • Ability to troubleshoot and perform Root Cause Analysis on application issues.
  • Proven ability to think critically, analyze data, make tough decisions, and solve complex problems.
  • Ability to effectively cope with change and ambiguity to find ways to advance work and projects.
  • Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization.
  • Exceptionally organized, adept at time management and prioritization.
  • Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance.
  • One year of experience preferred with sales cloud.

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