Senior Executive-Medical Servicing
4 days ago
Greetings from Niva Bupa
Primary Role and Responsibility-
We are seeking a highly motivated individual from a medical background to join our team as a Medical Servicing representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively.
Key Roles & Responsibilities:
• Answer incoming customer calls in a professional and timely manner.
• Assist customers with inquiries including medical claims and rejections.
• Provide accurate and detailed information about claim procedures, documentation requirements, and coverage.
• Investigate and resolve customer concerns, ensuring high levels of customer satisfaction.
• Collaborate with internal departments, such as claims processing to address and resolve complex issues.
• Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes.
• Document customer interactions and update customer records accurately in the system.
• Identify and escalate critical or unresolved issues to the appropriate department or supervisor.
• Adhere to company policies, procedures, and compliance guidelines.
Other details:
6 days working profile with rotational shift and rotational week off
CTC upto- 3.5 LPA
Location- Sector-59, Noida
Reference- HR Anjali
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