Service Engineer

18 hours ago

Noida, Uttar Pradesh, India Accure Medical . Full time
Company Overview

Accure Medical Pvt Ltd. is committed to developing and implementing integral information technology and medical technology solutions for hospitals. With a mission to bring innovative ideas into reality, our focus is on improving people's quality of life and the sustainability of the health system. Headquartered in Noida, Uttar Pradesh, we pride ourselves on being a pivotal point in the medical equipment manufacturing industry, aiming to promote new ideas that enhance healthcare delivery.

Job Overview

We are seeking a Sales & Service Engineer - for Medical Devices (Male Candidate) for a full-time position located in Noida & Delhi NCR. The ideal candidate will have 1 to 3 years of experience in providing on-field technical support and service. The role includes technical skills - Troubleshooting, product installation, and maintenance knowledge, performing diagnostics and repairs to ensure seamless operation of medical equipment, thereby playing a vital part in enhancing healthcare service efficiency.

Quality and Eligibility Criteria

Education - Bachelor's Degree in Biomedical Engineering from a recognized and reputed institution.

  • Skilled in repairing, capable of disassembling, and reassembling medical equipment accurately.
  • Effective use of remote diagnostics to assess and address issues without having to be on-site.
  • Proficient in preventive maintenance planning to ensure equipment longevity and optimal performance.
  • Experience with IoT-based equipment monitoring to stay updated with the latest technology trends in medical equipment.
  • Customer Relationship Management (Mandatory skill) to build and maintain strong client relationships and ensure satisfaction.
  • Technical Problem Solving (Mandatory skill) with the ability to quickly identify issues and develop effective solutions.
  • Proficient in Local language and English.
Roles and Responsibilities
  • Performing product demonstrations, installations, and application support.
  •  Ensuring customer satisfaction through proper installation and user engagement.
  •  Building long-term relationships with customers and dealers.
  •  Providing training on product use, troubleshooting, and maintenance to dealers and users.
  •  Conducting exclusive product promotions with frequent dealer/customer visits.
  •  Working closely with regional BDEs to drive product launches based on market needs.
  •  Participating in national conferences for product launches and exhibitions.
  •  Achieving or exceeding monthly, quarterly, and annual sales targets.
  •  Keeping detailed records of customer interactions, sales, and service history.
  •  Addressing customer complaints and coordinating with the division for problem resolution.
  •  Identifying product failures for quality improvement.
  •  Monitoring sales stock and spare parts inventory.

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